Rachel, Bailey, Tre, and the whole team made this a very easy and pleasurable home buying experience. They were always available and quick to get back when anything was needed. Everyone is very nice and show that they care.
Super easy to work with and was able to move in fast and get the best rates coming from a first time home buyer! Amazing people to work with all are so friendly!
Ryan and Andrew walked me through each step. They reduced barriers that presented. Made the refi a success.
The teams that assisted me in my home buying adventure, was the absolute best.
Great communication and help every step of the way. Made the purchase go smoothly and very efficient. Thank you for being so great at what you do! 😃
I had a good experiance when I bought the house but when I was just doing a streamline which should have been simple and easy.
No one told me to stop autopay before closing and I was told I wouldn’t have to pay the next month,, so I didn’t transfer the money and you ran autopay which cost me 60.00 in fees before I caught it. When I called about it I felt like the several people I talked blew me off saying I should’ve stopped autopay.Next you canceled the home owners insurance policy which then created a whole lot of stress and issues trying to get that corrected and my home covered, luckily nothing happened in the 6 days I didn’t have coverage, when the papwer work I signed said that coverage was supposed to be paid through mortgage as it was before the refinance.Also I don’t understand why closing cost were almost as high as the first loan especially for a stream line and then the rate was higher when said and done versus when I started the process.
Response from Veterans United
Hey Allen,
I appreciate you sharing your feedback, and I’m sorry to hear the refinance process didn’t go as smoothly as your first experience with us. I understand how frustrating it must have been dealing with the autopay issue, the temporary lapse in insurance coverage, and the questions about your costs and rate. That’s not the kind of stress we ever want to create for our borrowers.
I’d really like my advocates to review your file and see what happened so we can better explain those details and make sure your concerns are fully addressed. Please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time.
The prompt communication from the team at VU was much appreciated. Buying a home is an extremely complex process, and the team made things so much easier.
Everyone was very helpful in the entire process, made it seem effortless. Thank you.chrisy
I don't vouch for a company just to do it. I always considered it putting my name on the line when I do. I don't hand out tens...especially when vets are involved with giving an honest opinion on the company. They were polite / professional + above board in every aspect. Couldn't recommend more.
Our whole team & everyone I spoke with during this process was absolutely AMAZING!!
They made the home buying process so great!
Thanks so much!
Veterans United is fantastic. Task orientated and perfect for veterans. I have used VU multiple times now, buying and selling. This time it was both simultaneously and they were there every step of the way. I couldn’t ask for a better team. Thank you Veterans United!
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Veterans United treated me with respect, they were attentive, and they went above and beyond to get me my first home. To Ben, Ryan and Megan. You guys are amazing and I wish you every good thing. 💜💜
Overall great experience, communication was easy and thorough. Their team was easy to work with all the way to closing!
Thank you all from my family to yours!!
