Aaron and his team were absolutely fantastic helping us navigate buying our home.
Haley Denny and the team made the entire financial side of buying a house so easy! They were all incredibly communicative, helpful, and got us the best rate! Highly recommend Haley and Bri and VU! They made buying another house simple and fun!
I have nothing but the highest opinion of the entire team that helped me with this process from start to finish. They have been nothing but professional, informative, and timely in responses to questions I had.
The realtors given by Veterans United were both bad communicators: one left the state while I was buying a house and stopped communicating, and the other made schedules and appointments without my knowledge or consent. The final real estate agent, Mrs. Kim Winters was very helpful.My loan coordinator was very helpful, but I did not hear from them for weeks in the beginning until it was close to closing on a house.The most helpful person was Missy, the person that helped me with setting up my utilities, mail and Internet, because she got me connected to people when she checked in.It was a very stressful time buying and selling a house. And unfortunately, I did not feel taken care of, or felt like anything was made easy by working with Veterans United. I will not be moving with Veterans United again.
Response from Veterans United
Hey Keith,
Thank you for sharing your experience. Buying and selling a home at the same time can already feel overwhelming, and I’m sorry the process added more stress instead of making things easier for you. It’s especially disappointing to hear that communication and coordination with the real estate agents left you feeling unsupported during such an important transition.
I do appreciate you recognizing the team members who made a positive impact along the way. I’m glad Kim Winters, your loan coordinator, and Missy were able to provide support when you needed it most. Missy’s follow-up and willingness to help connect you with resources is exactly the kind of care we want every customer to experience consistently throughout the process.
At the same time, I understand why the lack of communication early on and the scheduling concerns with the agents would leave you frustrated and disappointed overall. Your feedback is important, and I’d appreciate the opportunity to learn more about your experience. If you’d like to speak further, you can reach me directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received after hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Amazing. 10 out of 10 for sure. Strongly recommend.
Ryan one of the best. Stayed in contact with us the whole way.
Hannah Rohrbough walked me through this step by step and did a great job. I would highly recommend her as anyone's Senior Loan Officer to acquire their dream home.
Everyone we dealt with was very knowledgeable and pleasant. I absolutely recommend Veterans United.
I was so happy with our choice to go thru Veterans United to purchase a home. They walked us thru every step and made the whole process so easy to understand. They were always available to answer questions, even weekends and evenings!!! From start to closing, David and Michael were great to work with.
The lender Albert and his team were outstanding I’d recommend him to every vet I know
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Everyone was incredibly helpful
My husband, the Veteran, and me had the best experience with our Loan Officer, Jerry Landrey and his Loan Coordinator, Grace Walther!! They were both so professional and gave easy instructions on all forms needed, by giving us a checklist. They were great at answering any questions that we had. The whole process was a joy because these two were fantastic!!! I will definitely refer VU to other veterans!!! And I will recommend Jerry and Grace to them!!! I give them a grade of A++.
I can't say enough good things about Veterans United and the way they walk you through every step of the process of buying your dream home!! From getting you pre-approved, getting your loan together, helping you with getting your utilities turned on...just everything!! I would tell every veteran to use Veterans United!! They are wonderful!!
The entire experience was awesome! It was so fast and easy. I am a first time buyer and was guided through the entire process. I would definitely recommend Veterans United.
This is the 2nd time I have used Veterans United and again they did not disappoint.
Communication is key.
