There were a few glitches along the way but in the end it all worked out and we have a lovely new home to move into.
Wow! What an amazing group of people. Start to finish everything handled smoothly.
Out standing job!
Thank you!
Excellent company to work with. They were on top of everything and pushed for our success.
I have worked with VA United to purchase my last homes and they never disappoint. The process was very straight forward and everything was completed on time. We are very satisfied with VA United, would definitely work with them again and will highly recommend them!!! Exceptional Service!
Everything worked mediocre. In the beginning everything went well I was set up with realtors for selling and buying my home. There was a lot of communication and the website made it very clear on what I needed to do. I sold my house with no issues but when I was buying my new house that’s where all the issues starting coming up. The website kept losing documents that I uploaded so I would have to reupload them. And at closing for our new home, we found out that the lender failed to set up the appraisal on time. We were set to close on August 7th but on the the 4th that’s when we found out that it wasn’t going to happen. It’s extremely stressful when you have a family living in air bnbs with no idea when closing is actually happening shelling out more money that anticipated. Finally we were set to close on a certain date and that’s when we found out they still needed even more documentation from us. They waited until the day of to actually look over everything. I had to leave to back to work in VA leaving my wife to finalize everything. I was getting non stop texts and calls to verify information. Closing on the house turned into a four hour process. Finally after everything was done we found out that the money and down payment was sent to the banks too late for them to verify that they received it. My wife and our family had to get a room at a flea bag hotel to stay the night there with our pets making it even more stressful. They had to wait until the banks opened up in order to get the keys to the home concluding a very stressed out two weeks.
Response from Veterans United
Hi Nathan,
I’m really sorry to hear how stressful your closing process turned out to be. What you described with the appraisal timing, last-minute documentation requests, and the disruption to your family’s housing situation is exactly the kind of experience we work hard to prevent. I know how exhausting that must have been for you and your family.
I understand you’ve already been in touch with our Client Advocate team, and I’m glad you reached out. Your feedback has helped us work with the loan team to set clearer expectations around closing timelines, and that’s something we’ll continue to focus on. If there’s anything still weighing on you or if you’d like to talk through more details, I’d welcome that conversation anytime. You can reach me directly at 1-800-212-5200 or ClientAdvocate@vu.com.
Very easy to use and I didn’t need a real estate agent either. They were easy to work with.
Kevin Webster was fantastic through the whole process. The same can be said for Levi Krecklow. Everything I needed was taken care of very quickly.I haven’t always had good experiences with VU, a previous attempt to purchase a home left me saying I would never return to VU.But this time it was a very smooth transition experience.
The team that worked with our family was extremely
extraordinary. Very knowledgeable, professional and highly skilled. They had our best interest every step of the way.
Thank you Veterans United, Chelsea Browner & My Team for helping make our dream a reality.
Great team experience for us! Transparency to the maximum! Clear directions, expectations and timelines. The VU team was communicative, responsive and always easy to reach. I don't think we could have had a better experience. I highly recommend them for any Vet seeking to purchase a home. Thanks VU. You helped our dream become a reality!
They made the process so easy!
Matt and Amy were terrific.
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Professional, committed to my family and always available.
Everyone here is so professional and also very nice. They explain everything step by step and no surprises. I highly recommend Veterans United very much. Thank you all for making our home purchase pain free and easy.
This was the most seamless loan process I have ever gone through. My loan team delivered on time. Word of advice: complete your To-Do’s as soon as they hit your inbox. This is where you have the most control during this process. Bill Bales, his team, Kat in Client Advocate ...everyone was phenomenal and very professional! I wish I could leave them a 10 star and give them all a virtual hug!!!!
Made the process easy.
