Everything with Zack was explained thoroughly no surprises. Answered any/every question whenever I asked was truly a pleasure.
Be patient and complete your to do list. Don't put off things and things will happen on time.
Thank you!
Kyle, Amber, and the rest of the team were excellent to work with throughout the whole process.
Very smooth loan application and closing process. Very responsive to my questions and concerns. I shopped a couple different VA lenders and I was able to get the best interest rate and lowest closing costs with Veterans United. Highly recommend!
Thank you a long but detailed process
Thank you Veterans United, Chelsea Browner & My Team for helping make our dream a reality.
Abysmal communication.
Response from Veterans United
Hi Timothy,
I'm sorry to hear your experience fell short, especially when it came to communication. I'd appreciate the opportunity to learn more about what happened. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Veterans United couldn’t have been more fantastic. My team consisted of Logan, Brittany, William, and Gary and they all were awesome and made the process so easy. Couldn’t ask for a better team and company for this. Highly recommend them!
This was the most seamless loan process I have ever gone through. My loan team delivered on time. Word of advice: complete your To-Do’s as soon as they hit your inbox. This is where you have the most control during this process. Bill Bales, his team, Kat in Client Advocate ...everyone was phenomenal and very professional! I wish I could leave them a 10 star and give them all a virtual hug!!!!
Derek and Travis did a wonderful job and made it very easy to complete this loan.
Everyone went above and beyond to communicate and coordinate to get us the keys our condo. This was one of the most respectful and fun processes.
