The atmosphere that was set from the beginning of the process was awesome. It was a great and smooth transition throughout the whole process. 100% Satisfied with the whole experience!
Shane is the greatest!!!
When we first decided to purchase a home, we felt the stress and anxiety that comes with such a major decision. However, our fears were quickly put to rest when we were introduced to our Veteran's United team. Our wonderful loan officer Chace Tuck was there to guide us throughout the entire process. Chace was always available to answer our questions and address any concerns we had. Our amazing realtor Jen Riley worked so diligently in the search for our dream home. She helped us reach our goal and made the journey there both memorable and enjoyable. Jen taught us so much along the way, helping us build up the confidence needed to make such an important decision. As first time home buyers, we were blown away by the level of care and professionalism shown by our Veteran's United team. They truly simplified the homebuying process from start to finish. Thank you all for making this the best experience possible!
We feel we did not get good response from the loan officer. We would have to call and leave multiple emails or messages to grt a response and it was frustrating at times. The only reason we even kept with your organization is because of Hope. She responded to us and got what we needed.
Response from Veterans United
Hi Gabriel,
Thank you for sharing your feedback. I'm sorry to hear you had difficulty getting the communication and responsiveness you expected during your loan process. I understand how frustrating it can be to make multiple calls or send multiple messages before receiving a response.
I also appreciate you recognizing Hope's efforts. I'm glad she was able to provide the support and communication you needed, and I'll be sure to share your kind words with her.
If you'd like to discuss your experience further, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Easy to work with and very competitive offers
Veterans United helped me to obtain my dream of homeownership. It was a positive experience, and the lighthouse credit program was very informative. The program and the representative helped me to change my perspective on credit and credit bureaus. I highly recommend Veterans United to others because everyone, from the lighthouse representative, loan officer, and concierge, was knowledgeable, responsive, and professional throughout the process.
This is my second time using veterans United for my home loan and both times have been seemless!
Easy smooth process, guidance and communication unmatched highly recommend and the MY VU APP is so easy to navigate it made my process easy and fast
Veterans united is the best lender ever everything was so fast and smooth the team they chose for me was the best team anyone could ask for Jordan and Levi and Nikki where hero’s not everyone has to wear a cape they were there everytime I called and anytime I had questions Jordan I called him everyday like we were best friend they will talk you through everything and make it the easiest process Levi stayed on top of my underwriting all day anytime he needed me he called everything was so smooth and Nikki was like a mama bear she called anytime just to make sure everything was going ok and to help me with everything I needed pointed me in directions for things I might need later down the line a wonderful lady I couldn’t have asked for a better team I wish this wasn’t the last time I could talk them they felt like family honestly me and Jordan would talk about our days honestly made it feel like it wasn’t just a business transaction we got to know each other and I thank VU and the team for have such wonderful people on your team
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This company and team are highly recommended in our book! We will be (and already have) sharing Veteran's United and Dustin to every veteran we know!Thank you, and God bless you all!
The team I had made it a smooth transition, outstanding job!!!!
2nd home purchase thru veterans united and it was awesome again .
Harry and his team were so amazing. They were so kinda and patient, and Harry was so helpful with military and veteran stuff. I would recommend Harry and his team to literally anyone.
