Dan did great whole team did really good
Was a lot of documents to upload but process was made very easy
The VA app was great. So easy to check the to do list and submit the required information. Reviewing all the documents was also much more convenient with the app. The team was great to work with. Any of our questions or concerns were handled quickly. We are very satisfied with the process and how quickly we were able to get the loan and have the closing.
My son and I got into our new home in time for Halloween!
Everything was great from the moment I first reached out. People were quick to get in touch and share information with me, connecting me with the team I needed to find a house. Communication stayed quick and easy throughout the whole process.
Smooth process and love the portal!
Very easy transaction.
Professional. As long as you provide the information needed in a timely manner they keep the paperwork moving along fast.
Constant request for information that was all ready uploaded was extremely fustrating.
Response from Veterans United
Hey Garvin,
That does sound incredibly frustrating, and I'm really sorry you had to go through that. If you’re uploading documents and still getting asked for the same things, I can see how that would feel like we’re not paying attention—and that’s not the experience we want for any of our borrowers.
I'd really like my advocates to dig into what went wrong here. If you’re willing, please reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to get in touch anytime and we’ll follow up as soon as we can.
I cannot say enough about our experience with Veterans United Home Loans!!! To be honest I fell into your service by total accident (I did a search for something VA related and Veterans United was the first link)... BEST ACCIDENT I'VE EVER MADE!!!
Our home buying process turned into a longer timeline than we anticipated when we first reached out. However, every step of the way we had the support and guidance of our team. We worked with Tommy from day one, who always made us feel like a priority and was quick to respond to questions. He was patient while we searched for the perfect home for our family and celebrated with us once we were finally able to close on our perfect home. Could not have asked for a better team to have been by our side.
Veterans United is the only company I would choose for home purchase or Refinance!
The whole team we had were Awesome from the Pre Appoval Letter till Closing they stayed on top of Everything. Answered questions very quickly, I mean within minutes. Very knowledgeable team and seemed to work well together.
If you are looking to buy a home and qualify for a VA mortgage, I HIGHLY recommend that you call Veterans United. The teams that they have to walk you through the process are the absolute best. Even as an experienced home buyer, they provided a level of service I have never experienced. To make it even better, they have some of the best rates at the lowest cost. You couldn't ask for more.
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very appreciative the way veterans united walked us through this process of buying our home.Kyle,Alex, Lora, Janie, Jerrod, and especially Allison Ramsey couldn't have been more caring and helpful. I would give a 100 stars. Thank you all so much. You made it so easy for two elderly people.
Our new home. Thank Daren and your whole team
All in all. Working with veterans united gas been an absolutely awsome and expedited experiance. We spent 2 years working with empire whatever the company is and dude named micheal just drug us around and kept dragging feet. We called veterans united and got done in 4 weeks what took us almost 2 years with the other company. So theres that. And huge shout out to Justin waddel ( our loan officer) and Stacey Baker (our realtor. ) you two were absolute badasses in helping us get through this. The home is beautiful and we appreciate you both so very much. Thanks again and when the time comes in the future for us to sale. We will defiantly be hoping to work with you both again.
Nick does a great job.
I can’t imagine dealing with any other loan officer. Chase was always ready to answer any questions that we had. He made sure that we knew exactly where we were at in the loan process and what the next steps would be. We had the support of him and his entire team. We are so thankful luck for them all.
