Mary and her team did a great job with us during the entire process.
Too many hoops to jump through for the underwriter. I used rocket about three years ago and it was nothing like that.
Scott and Derrick made it clear that they were personally invested in our plans. It made a difference to them whether we got a good deal or not.
The experience was good and I was glad to lower my monthly payment. I do think however the amount of closing costs on a refinance, or at least mine, seemed to be really steep. I know your purpose is to make money but would be nice to see those costs be made more affordable or not have have such a long lasting impact.
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Both Dennis and Jessica communicated everything through the whole process and were very helpful and knowledgeable if I had any questions. I would recommend these two to anyone looking to establish a VA Loan or refinance.
The experience that we had with Veterans’ United was above and beyond any other that we have had in our last 40 years of home buying. Everything was handled with professionalism and respect to us as customers. There was never a moment that we were not aware of the status of our loan. There was never any doubt in our mind that we were being misled into thinking we were getting this loan because we knew from the beginning that Matt’s team was going to make this happen for us. Matt and Steph thank you for making this loan experience a positive one and ultimately our life story will be a better quality of life than it had been in our past loan(s). Thank you both for treating us with respect and not like numbers!! Speaking of numbers -we could always count on a returned call or email response.
