The process was good and Julia did an outstanding job keeping me informed and up to date on the loan package. I would recommend her for your loan needs.
Closed on Refi 22 days ago and still a payoff account has not been paid off. No response to phone calls. Will have to contact my local Congressman Steven Horsford to help with this unsettled loan.
Response from Veterans United
Hi Bernardo,
Thank you for bringing this to my attention. I understand how concerning it would be to still see an outstanding payoff several weeks after closing, especially when you haven't been able to get the answers you're looking for. I'm sorry for the frustration and uncertainty this has caused.
I'd like the opportunity to look into what happened and help clarify where things stand. Please contact my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so I can locate your information and review your concerns directly.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Everyone on the team at Veterans United has been the best.
Jake and his team along with me worked very hard to get it done
I love my house and I am soo thankful for veterans United especially Kelsey who was a huge help and made it soo easy for me!!
For my first time buying a property, Fahad and his team were concise and kept me updated promptly. Most importantly, the communication was the best part. I knew the potential problems, made sure I understood what I was signing, and I felt like I was purchasing from a trusted friend. Thank you again, Fahad and team.
Nick and team provide exceptional customer service! They are so responsive and knowledgeable on every step. This is our second home loan through Veteran’s United and we will happily come back and recommend all our friends. Thank you!
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I cannot recommend Kenny enough. He was professional, personable, and prompt throughout the home buying process.
Kendall was an amazing loan officer and a pleasure to work with
Katie, Jake and her TEAM ARE PROFESSIONAL PEOPLE!!!
Highly recommended, second to none!!!
Always a pleasure
Justin was awesome and went above and beyond in my home buying experience. Excellent customer service and very knowledgeable about the home buying process..
First off, in no way do I blame my original loan officer, she went on maternity leave which I whole heartedly support. Unfortunately though, our new handler was not a loan officer and so seemed ill prepared for the remainder of the tasks. We also dealt with an additional FOUR other agents, all of which demonstrated an inability to come up to speed on current status/checkpoints and lack of knowledge regarding my file and answers to questions regarding the loan process. (One agent stated this was my first VA loan, which it was not).
Response from Veterans United
Hi Joshua,
Thank you for sharing your experience. It means a lot that you recognized your original loan officer's efforts, and I appreciate your understanding regarding her maternity leave. At the same time, I'm sorry the transition didn't feel seamless and that you found yourself working with multiple team members throughout the process.
I can understand how frustrating it would be to repeatedly explain your situation, receive inconsistent information, or feel like those assisting you weren't fully familiar with your loan file. Having confidence that your questions are being answered accurately is an important part of the homebuying experience, and I'm sorry we fell short of the level of communication and continuity you expected.
I'd like the opportunity to learn more about your experience and review the concerns you've raised. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
There’s a reason my veteran friends and I only go through veterans united. They made the process easy and stress free. Thank you for all the hard work you guys do to take care of us veterans
Overall the process with Veterans United was good, I feel it would be beneficial to have better communication from the Loan team via phone calls vs text messages. I would go through Veterans United again for sure.
I couldn't imagine a more tight-nit, professional team than Dan Kelly's team. The communication and promptness they demonstrated processing my home loan was absolutely amazing to me! Thanks guys!
Asking repeated documents on the to do list was tiring.
The support this group gives is 2nd to none. Thank you for ever!
Great communication and follow up. Always available to answer any questions.
