Nico, Kris, Jessie and everyone else were so amazing in helping us with our home buying process. With this being our first home everything was so daunting and they made it as smooth as possible to help each step of the way!
The whole team treatment was amazing for helping us from the application process all the way through the actual moving process. Having the additional assistance to get the best home insurance coverage was also a benefit and removed one more matter from the chaos of moving. We were moving only a couple miles away from our current location, so the concierge services did not apply to us so much, but I can imagine it would be a godsend for someone moving across the country.
Veterans have been forgotten in this country and I am so glad there are those who recognize the importance of making their lives important again. Thank you
Great experience!
Veterans United has been the best team to deal with for my home loan. From the moment I called and spoke to Cameron I felt comfortable with the person and later the process. I wasn't talked down to or treated like a child but things were explained simply and efficiently. I am very happy with the process and HIGHLY recommend Veterans United to every service member I talk to, even my son-in-law!!
if you are a veteran and planning to use your VA benefit to buy a home, you would be a fool not to use Veterans United home loans!
Their team and their easy to use website made this process very enjoyable!
Don’t think you’re smarter than the room just click on Veterans United home loans and before you know it, you’ll have a new house!
Daniel and Deana Moore United States Navy veteran.
Patient understanding and very efficient could not work with a better team.. Jeremy the day we need to have a bid in you were incredible oh my... Tiffany so understanding. Thank you all for making this old lady's experience with just a cell phone a smooth transition thank you again sincerely Jack & Dianne Sain
My experience with Veterans United was awesome! Everything went smoothly with minimal wickets to get through.
I really liked Annie a lot. She was a great coordinator. The reason I'm saying I would not recommend Veterans United is because I don't think that nationwide policies work well in rural areas. I feel that if we had sat down and talked with a local lender, we would have been more aware of a few things that hung us up. In a rural area, people need to have a local banker who has connections. I regret not going with our original planned lender. This purchase was much more difficult than any in the past. The other thing that bothered me was as a co-borrower, I am signing my name to a huge financial liability as well. Everything was always directed at the veteran, which I appreciate. However as a co-borrower, one can feel a little marginalized.
Response from Veterans United
Hi Samuel,
Thanks for taking the time to share your thoughts. I’m glad to hear you had a positive experience working with Annie—she really is great at what she does. That said, I’m sorry to hear you felt that parts of the process didn’t meet your expectations.
I can understand how working with a lender who’s more connected to your local area might seem like it could’ve been helpful, especially in a rural market. We do our best to provide personalized support no matter where our borrowers are, but I can see how you might feel that a local approach would have been more tailored.
I also want to acknowledge your feelings as a co-borrower. You’re absolutely right—signing onto such a major financial commitment is no small thing, and I’m sorry if you ever felt marginalized during the process. While we do have a strong focus on serving veterans, your role as a co-borrower is incredibly important, and I’ll be sure to pass this feedback along to our team.
If you’d like to chat more about your experience or share any additional details, my team would love to hear from you. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.
Our Loan Officer, Kevin Webster, Home Buying Concierge, Nicky Blevins, plus Gray Grimm and the VU team went beyond our expectations. They provided quick and courteous service from start to finish. We were thankful and blessed with an outstanding team.
Another pleasant experience working with Veteran's United. Kayla is always on top of everything, and just a phone call or text away to answer any of our questions or concerns. She's quite the asset to your company! Thanks for everything!
