This process started out is only a dream. I made a simple phone call from a Google search and ended up with Veterans United, Alberto and his team. What a God send. It is amazing and I am astounded at how smooth they really make the process. Along every single step they knew exactly what they were doing. The smallest of details were taken care of by their team. Veterans have enough to deal with with many returning from war, deployment, and time away from their families. It’s comforting to know that there’s a company out there that looks out for their well-being. Unfortunately, 10 is the highest grade you can grade someone on their scale, in our opinion, they deserve a much higher score. They took a dream and turned it into a reality, and for that we will be forever grateful. I could not recommend this team higher. Thank you Alberto, and your entire staff for not only making us feel like family, but taking our dream and turning it into a reality. God bless you.
The process in the beginning was smooth and streamlined. Everyone was helpful and easy to talk to. The closing process, however, had some issues. I had to reach out multiple times with the same questions and double check the answers I was given. My closing numbers were wrong after having said multiple times that I wanted to put money down up front. This caused frustration on both the buyer and selling side. Everyone worked hard to correct the issues but it was not ideal and now requires more paperwork on the backside. Somehow communication broke down on multiple sides at multiple points in the closing portion.
Great service, communication and follow up conversation from beginning to end.
Nathan Powers Jeffersonville Indiana. Thank you!
My experience with Veterans United during my home purchase was overall very positive. Buying a home is a stressful process, especially when there are a lot of moving pieces like underwriting conditions, documentation, and tight timelines. Throughout the process, the Veterans United team stayed responsive and worked with me to get everything completed so we could close.What stood out most was their ability to guide me step-by-step through a complicated loan process. Whenever additional documents were required or underwriting had questions, the team communicated clearly about what was needed and why. That helped keep things moving forward instead of feeling stuck in the dark.The online system also made submitting documents fairly easy, which helped speed things up during underwriting. Mortgage approvals can be nerve-wracking, but having a structured process and a team that knew the VA loan system made a difference. Veterans United specializes in VA loans and is known for helping military borrowers navigate the process, which shows in how organized their system is. Like any mortgage process, there were moments of waiting and uncertainty, but in the end the team worked hard to make sure everything came together. Closing on a home is a huge milestone, and Veterans United helped make that possible.Overall, I would recommend them to others looking to use a VA loan or needing a lender that understands the VA home-buying process
Excellent service! I had the best experience, 23 days to close are you kidding! I would recommend Veterens United without hesitation.
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Thank you, Alberto, Subah, and Evan for your integrity. That's the word I have for VU - Integrity. I found a beautiful FSBO and Alberto walked me through the whole process from start to finish. Just a simple list of "to-dos" on their amazingly user-friendly site and 50 days later, I have my home. I am on fire for Veterans United because of how they treated me - Integrity, all day every day. The poor man even called me on the weekend a couple of times to ease my anxiety. You guys ROCK! God Bless you all! Again, just the epitome of what a fantastic team looks like. God bless them all. Thank you, VU. You guys ROCK.
