Exceptional service thay made the entire process painless and straightforward.
My loan team was supportive throughout the entire loan process—professional, proactive, and responsive at every stage. All of my questions were answered promptly, and I always felt informed and confident moving forward. Bridget consistently kept the process moving and was a pleasure to work with.
Billy, Larry and the rest of the team were top notch!! 5/5 would recommend to all my vet friends
I didn’t realize how much was involved with a VA loan. If it wasn’t for Gwyen Creel I would have dropped the whole loan process! But she kept encouraging me and finally got it DONE 😊 Thanks Gwyen 👍
Everyone from day 1 was very respectful and made there's elves reachable..JON A.was my pount man passed the ball to Beau .And from there to close thank.u all
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Working with Veterans United and Ryan’s team for four separate houses and multiple transactions has always been a pleasure. These guys are dialed in. I am a Veterans United life long customer. Thanks team!!!!
The team worked very well with us and I will recommend Veterans United to all my friends and family members who are looking to buy a new home.
Extra personal, attentive and professional service. A+
They financed my loan. That was the good part. The web site is reasonably easy to use which is also good. Now for some minor nits. It would be nice to send feedback directly to the people I'm working and track it from the website rather than working almost exclusively through email. I found no way to comment on the TODO items or when I'd uploaded documents (except in a couple of instances). The worst part of the process is that communication was at times sporadic and the information around my closing date caused me to have hardship while in the process of traveling to my new location (i.e., my closing date was estimated but not finalized until 2 days before when my travel time to my new location was a minimum of 2 days with advanced planning needed). Further closing was pushed back from a Friday to a following Monday when the underwriters needed more information about something i had told them about two weeks prior. when I had a moving van I needed to turn in on Saturday. Delaying closing meant I had to unload the van into a storage unit and then take things over piecemeal in my vehicle after closing did happen. It might be better to have not setting a closing date until AFTER "cleared to close" was established. I was also asked to read and sign certain documents "right away or closing could be delayed" during times when I was busy driving halfway across the country in a vehicle.
Response from Veterans United
Hey Michele,
Thank you for taking the time to share such a detailed look at your experience. I’m glad to hear the website worked well for you and that the loan itself came together, but I’m really sorry for the parts of the process that made things harder than they needed to be. It shouldn’t feel difficult to give feedback, track what you’ve submitted, or know where things stand, and I can understand why relying mostly on email didn’t give you the clarity you were looking for.
I’m also really sorry for the confusion and back-and-forth around your closing date. Traveling, planning a move, and trying to coordinate everything on a tight timeline is already a lot, and the late updates and schedule changes clearly added unnecessary hardship. Being asked to review and sign documents while you were driving and then having to adjust your move because of timing issues is not the kind of experience I want any of our borrowers to have.
I’d really like the chance for my people to dig into the specifics you mentioned and better understand what contributed to all of that. If you’re open to talking, you can reach us anytime at 1-800-212-5200 or ClientAdvocate@vu.com. I appreciate you taking the time to explain what this felt like from your side, and would like to help if possible.
CHRISTOPHER ROBINSON, my loan officer was a big help in getting this house.
Matt made the whole refinancing process move along smoothly. Matt kept me apprised as the refinancing process progressed.
Veterans United is very friendly and stay by your side every step of the way when purchasing a home.
