Everybody was incredibly helpful, and responded quickly whenever I had questions, of which there were many . They even sent a really nice card after everything was done! Excellent team :)
Very good teamwork, quick responses
Very easy to work with, friendly and professional at all times.
This was the best team we’ve ever had for a VA loan. Kept us well informed throughout the whole process. Highly recommend this team
Even the title company and my realtor were ecstatic working with Carl and the team! Everyone was exceptional!!!!
The level of professionalism and efficiency from Mike and his team, is unmatched. Very kind and helpful, would highly recommend
Steve Brockman makes things happen and when he encountered a problem, he and his team took care of it and helped all along the way to make our transaction less stressful!
Veterans United is extremely easy to work with and I’ve only ever had positive experiences! I will always recommended them to fellow veterans and I’ll definitely be back if I need another loan in the future.
Simple process and everyone was helpful
This was by far the best and easiest home buying experience I’ve ever had. Everyone I worked with was friendly and helpful. They explained everything in plain terms and quickly answered questions if I had them.
VU was very informative and forward leaning.
We had such a wonderful experience with veterans united! They made the whole process as less stressful as possible! Definitely would recommend them !
Bravo Zulu to the entire staff at veterans united truly fantastic service and professionalism.
yes I would recommend/
Evan was amazing! He cares!
This is my 4th time using Veterans United.
2 home purchases, 2 refinances. I love how they have an electronic portal with clear “things to do”, “status,” and “document upload” sections. The employee quality has increased over time, I like the new group that helps with Insurance options they were very informative. However there are elements of bureaucracy that can cause unnecessary delays and miscommunication. The underwriter is not part of your loan team and your file can sit with them for long periods of time without any update, then they emerge demanding information with little lead time. Then you send it back to them, and have to wait for days to get feedback over whether that suffices. The Underwriter should have direct communication with the Buyer. It should at least be an option. I would definitely use them again, and I’m sure all loan entities have similar issues, but beware that you need to be on the ball and communicating with them regularly (send them a text) or something may go awry.
Overall a great experience dealing with Veterans United.
I would not recommend Veterans United to anyone. The way I was treated through the whole process as a first time home buyer was absurd. I was never able to get an actual answer. Always told “well this is just how it goes when buying a home.” Even was told at one point to “use google” when I was asking about something that my lender should have known the answer to or done their research to get me the appropriate answers. We received more information from the title company through the process than we did from Veteran’s United.
Response from Veterans United
Hey Shane,
I’m so sorry this was your experience—especially as a first-time homebuyer. That process can already feel overwhelming, and it’s our job to be the ones guiding you through it, not leaving you with more questions or sending you off to Google.
You deserved clear answers, timely updates, and a team that had your back from start to finish. I hate hearing that you felt more supported by the title company than by us—there’s no excuse for that kind of gap in communication, and I appreciate you bringing it to our attention.
If you’re willing, I’d really like to dig into what happened here. Our Client Advocate team can be reached at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, Monday through Friday.
Jake and his team were a pleasure to work with and made my usually complicated process very easy! Everybody was so friendly they made me feel like family!
Ta’Tianna, Justin, Joedi, and the whole team were absolutely amazing.
As a first time homebuyer this process was extremely easy. The to-do list were very helpful and every person I worked with was amazing from start to finish!
