Both Seth and Nico were quick at responding to our many questions. They were patient and respectful towards us and we definitely will continue to tell people about Veterans United! Thank you for serving us!
Outstanding Customer Service
Our original experience with VU was exceptional. We felt the refinance started out the same way, but kind of fell off. We were originally told our loan would close in 10 days, we finally closed with only days to spare.
Communication during the refinance was not as dynamic as before. We just felt "forgtte" once the process began, maybe we just fell through the cracks.
Response from Veterans United
Hi Donald,
Thank you for sharing this. I’m really glad your first experience with us felt strong, and I’m sorry the refinance didn’t feel the same. When you’re told things should move quickly and then the timeline stretches with quieter communication, it’s easy to feel like you slipped through the cracks. I can understand why that left you disappointed, especially after trusting us before.
I’d really like my folks to have the chance to look into what happened and make sure your feedback is fully reviewed. If you’re open to it, you can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. My team is in the office from 9 a.m. to 5 p.m. Central Time, and if you reach out after hours we’ll typically follow up the next business day.
Thank you again for taking the time to share your experience. I’m here if you’d like to talk more about it.
You are as a good man
We appreciated the ongoing communication and response to questions. Thank you so much!
Was really easy & stress free! Veterans United did all the work & all I had to do was review & sign. Great team with advisors all the way for any questions!
If it wasn’t for Suzanne I would have kept looking around. She is amazing.
Outstanding Job whole Team
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Justin and his team did a great job, they explained everything to me. They always answered my questions and made sure I understood everything.
Veterans United provides an outstanding service and the online process is easy and timely.
Veterans, give Veterans United a try. Easy to upload documents and they updated me on the loan process, not only by email but with a personal call as well.
