Brian Nelson is quite simply one of the best. I worked with Brian for over a year on the house front, and he is the perfect professional. Brian was able to talk me through the rates process, as well as pre-close/bidding considerations. I would recommend any vet reach out to Brian, to at least start their home journey.Semper Fi from Virginia! Connor
Everything went smoothly and all of my concerns were addressed quickly.
Veterans United made the home buying experience easy, smooth and supportive, especially for me as a first time buyer. Many of the team members are knowledgeable, responsive , and helpful at explaining each step of the process.
Buying a home can be stressful, but Veterans United made the process much easier. My loan team was responsive, knowledgeable, and kept me informed every step of the way. Even when our closing was delayed because the seller wasn’t ready to move out, they stayed on top of everything and worked hard to keep the loan on track. They answered all of my questions, explained the process clearly, and made sure we were prepared for closing. I truly appreciate their professionalism and would highly recommend Veterans United to anyone using a VA loan. A special thank you to Ryan and the entire Veterans United team for making our first home purchase a great experience.
The gift the team sent was so thoughtful to what we had shared our dream home would have and the experience and life we would have as a family with a small homestead. They gifted us so many amazing items for our new home always responded to my questions and even got us to close in less than 30 days.
Great team that made home buying hassle free and went above and beyond to help wherever and did great on explaining and walking through the home buying process. 11/10 recommend VU
I'd highly recommend Veterans United to anyone eligible. The team was incredibly helpful and eager to see me through the process.
I had the best experience with my team. I am happy to be a part of the Veterans United Family!
Great experience and a flexible team!
William was the only bright spot about the process. Amber Jobs and the lady that did the underwriting are absolutely horrible and should no longer be employed. I almost walked away from the process after the second time talking with amber. William reached out and smoother things over.
Also, this is America why do i need to justify moving. The whole process this time as an already customer was tedious and unnecessary. Your underwriting made equifax call Veterans United to make sure I was current. It's your own damn company. Who does that.
I used to recommend you, never again.
Response from Veterans United
Hi Brian,
Thank you for taking the time to share your experience. I'm sorry the loan process was so frustrating, especially as a returning customer. I understand how disappointing it is when the process feels more difficult than expected.
I'm glad William was able to step in and help improve your experience, but I'm sorry we fell short in other areas. I also understand your concerns about the underwriting process and the communication you received along the way. Your feedback is important, and I'd appreciate the opportunity to learn more about what happened.
If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Kellen and Dene were responsive and helpful at every stage of the game. If I had a question they didn't have the answer to they had it back to me within a day.
Thank you to Veterans United and their team for helping us get into our new home. Special shout out to our loan officer, Zach Huckaby for the outstanding service he provided our family.
Everything went smooth, I was updated every step of the way. Couldn't be any better!
