Casey was an instrumental person for my first home buying experience. He was super communicative, informative, and responsive. He answered all of my questions and also eased my stresses. Thank you Casey!!! You are the man, man!!!
Then whole team was awesome, specially Dustin with my many phone calls and obstacles , the gifts sent for my girls , my package ! I was totally clueless about everything and these wonderful folks went above and beyond to give me a opportunity i though was impossible . ill always be grateful for the opportunity they provided. Seriously guys thank you so so much its the best feeling in the world to know I have a home for my beautiful family and it wouldn't been possible with out yal . I highly recommend each team member ! I think veterans united should give each member a raise and a bonus !
We had a very enjoyable experience over all. There were some issues with the sellers that eventually pushed our close back a day. During that ordeal communication degraded slightly. Communication was pretty good through most of this process, but at the end, it was a little stressful.
Thank you to Hunter and his team for working with a high level of patience and integrity. We appreciate you taking the time time explain what happens at each stage and walking us through it through the closing. Thank you much for making yourselves available anytime we had questions. KUDOS TO YOU ALL FOR A JOB WELL DONE !!
Excellent company with professional, experienced people. I would recommend this company to all Veterans.
VETERANS REALTY TEAM MEMBERS _SHOULD ALL BE ON THE SAME PAGE, MAKING SURE _ALL-ASPECTS OF HANDLING THE BUSINESS - SHOULD BE GIVEN THEIR FULL ATTENTION!
TO SOME VETERAN UNITED REPRESENTATIVE, ARE JUST FOCUS ON THEIR- PROFITS -&- NOT FULL FULFILLMENT FOR THE VETERANS.
I would absolutely recommend Ross Pierson! Everything else was a hassle.
Response from Veterans United
Hi Jacob,
Thank you for calling out Ross Pierson, I’m really glad to hear he made a positive impact on your experience. That said, I’m sorry the rest of the process felt like a hassle. Buying a home should feel supported from start to finish, and it’s clear we didn’t deliver that consistency here.
I’d like the chance to better understand where things broke down and how we can improve. If you’re open to it, please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we can usually follow up the next business day if you contact us outside those hours.
Sincerely,
Claire S., Client Relations Manager
I had a friend whom I was stationed with recommended to use Veterans United to purchase a home. Right away I started using this application, easily able to upload documents and be able to review all tasks needed in order to not only see my approval rate. Also be able to access my documents to read and download.
Jeff is an amazing person to work with. He call him and he doesn’t answer. He calls you back right away. He’s easy to reach through text message through email and even by phone. You can’t say that about a lot of people these days I truly appreciate what he’s done for me. And I will always continue business with veterans United because of Jeff and his team.
Everything went smooth as glass from beginning to end. I even change the state that I decided to locate in and was promptly transferred to the good folks that held licenses in that state. Aaron was with me from beginning to end, and his competent staff stepped in at the appropriate times to assist with the process. I might add that the “MYVU” made everything just about as streesfree as you can get.
A BIG THANK YOU !!! To Aaron, Carly, Anthony, Christina and Tina. All of you were instrumental in making my home buying experience a breeze.
This was the smoothest process I have ever been through. I thought it would be very complicated to buy a house but the team was great and all went well. We closed in a month once we found the house. Fast, professional, and very helpful!
Kevin Webster and Matthew Gandlmayr did a great job keeping things on track. We thought we wasn't going to get approved after the run of mill processes. Can not be more grateful to the team for me and my family.
I used VU on three separate buys. The first experience was flawless. Ryan Cannon is incredible. He made me want to use VU a second time. That was literally the worst experience I've ever had anywhere. The woman who headed everything up was a (insert explative here)! I thought that this experience was a fluke, so against my better judgement, I used VU a third time. I can't say that the people on the customer facing side was terrible. HOWEVER, VU had in their possession ALL paperwork regarding the home I was buying for almost a month. One week before closing, they throw a water test/inspection on the well water. One week, when they had ALL the info on the house. Thus, delaying signing by over a week. The expertise on your underwriters team is lacking and unprofessional. This never should've happened.
Response from Veterans United
Hi Chris,
Thank you for sticking with us across multiple homebuying experiences and for taking the time to share this. I’m really glad to hear your first experience with Ryan stood out in a positive way, but I’m genuinely sorry that your later experiences didn’t live up to that same standard.
I can understand how frustrating it must have been to run into delays so close to closing, especially when you had already provided documentation well in advance. Situations like a late-added water test can feel unexpected and disruptive, and I’m sorry for the stress that caused. Your feedback about communication, timing, and the underwriting process is important, and it’s not the experience we want anyone to have.
I’d really appreciate the opportunity to take a closer look at what happened in your most recent loan and better understand where things broke down. If you’re open to it, please reach out so I can review your file and help address your concerns directly.
You can contact me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
It started out great but just got more and more stressful and felt more difficult to get answers/communication. Things ended up getting confused and we struggled to find who to speak with and what next steps were. At the end, things felt rushed and chaotic. It felt as though we were constantly having to validate ourselves throughout the process and a lot of tedious work that we have never had to prove before...this was our third time buying a home and the process seemed much more convoluted than before.
Response from Veterans United
Hi Michael,
Thank you for sharing this feedback. I’m really glad to hear things started off well, but I’m sorry the process became stressful and confusing as it moved forward. Not being sure who to reach out to or what the next steps are can make an already complex process feel even more overwhelming.
It’s also understandable that the documentation and verification requests felt frustrating, especially since this wasn’t your first home purchase. Even for experienced buyers, the loan process can sometimes involve additional verification steps that feel repetitive or unexpected, and I’m sorry if that wasn’t clearly explained along the way.
Hearing that the final stages felt rushed and chaotic is also concerning. Buying a home should feel supported and organized, and I’m sorry if communication from our side didn’t provide the clarity you deserved throughout the process.
If you’re open to it, I’d really appreciate the chance to learn more about what happened and review your experience with our team. Please feel free to reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us outside those hours we’ll typically follow up the next business day.
Thank you again for taking the time to share your experience.
Sincerely,
Claire S., Client Relations Manager
I had two or three people working with me at every step of this process of buying my first new home. I’m sure without their help I would not be able to do it all along so thank you for all the help I received and I will tell all of Veterans about my experience with you guys.. thank you
