Everything was easy to navigate, the team stayed on top of things, the whole way through.
I had a wonderful experience with my whole team: no complaints, no wishes for any other services. Your time is the best. I especially appreciated the checklists! I will gladly recommend you down the road. Thank you for being in my corner.
Team was awesome and for a first time buyer they quickly dispelled every bit of nervousness I had with fast replies to my questions over text while also making this a much easier process than me and my wife believed it would be. App was incredibly helpful in keeping tasks organized and letting us know what to do next. Had a very pleasant experience which is a stark contrast to how first time buying experiences went for some friends that went through local lenders.
Communication was very poor towards the end in the beginning great but by the end we had no clue what was going on.
Response from Veterans United
Hey Lillie,
I really appreciate you sharing this. I’m sorry to hear that communication dropped off toward the end of your loan process. I can imagine how confusing and frustrating that must have been, especially after things started off strong.
We know how important it is to feel informed all the way through closing, and your feedback helps us see where we can do better to make sure that happens every time. If you’d like to talk more about your experience, my Client Advocate team would be glad to connect and listen. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
First and foremost, Thank you all! Second, I'm glad it's over! At 55, this is my first home purchase. The first home I went under contract with was not so great, but I lay the blame on a shifty seller and an even shiftier seller's agent! Lesson learned. Regroup and got it done right the very next house with a new agent (Christi) I believe picked by Nicki & facilitated by Nicki & Rachel. In the end you all got me into the home I wanted so thank you!
I've worked with VU through several purchases and refi's. They helped me in a unique situation (married into a home tied up in a divorce decree and had a timeline to get the property financed out of the other party's name through quick claim deed. No other company was interested in helping me figure it out, it was never a challenge for VU.
Very difficult process turned simple because of a great team.
Kyle and team are great
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Mary, Amy, and Chris were very helpful though the whole process. I know they put in so many extra hours and extra sweat with our loan. Mr. Barrett would be proud of your total dedication and professionalism.
Timothy was transparent throughout the entire process. I heard bad things about Veterans United before, but I am not disappointed in the service I received. The team assisting my wife and I were a great example of what a loan team should be. They gave me a great impression of Veterans United.
