If I could rate higher I would. Austin and his team have been the best asset my family could have asked for. Every question was answered promptly and they made the entire process move as quickly as it could. Friends and family that we have discussed this process with are amazed at how fast and painless the initial home buying process and subsequent refinance was.
Brett is awesome to work with. He makes the process easy and the teams that work with us do the same!! Would recommend Brett and his team to any Vet looking to purchase or refinance. Thank you very much to all of you!!!
My team did an outstanding job as always and I appreciate their work and effort.
You guys have a great team who care about their job and the people they are serving
I wish the refinance process was simpler. It was disheartening to find out the property tax was not sorted during closing. It was 3 months after when I found out a payment was due and I was asked to pay out of pocket. It took 3 calls to get a rep that understood what I needed assistance with. This makes me question the process and reluctant to try again with this organization.
Response from Veterans United
Hi Lamar,
I’m sorry this was your experience. A refinance should feel clear and straightforward, and I understand how upsetting it must have been to learn months later that a property tax payment hadn’t been handled as expected. Being asked to pay out of pocket after the fact would catch anyone off guard.
I’m also disappointed to hear it took multiple calls to reach someone who could help. That kind of runaround can understandably make you question the process, and it’s not the support we want to provide.
If you’re open to it, our Client Advocate team would be happy to review what happened and help answer any remaining questions. You can reach them at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Sincerely,
Claire S, Client Relations Manager
Veterans United makes the process smooth and easy from beginning to end. They are knowledgeable in their field. While working with them, I felt that they had my best interest as their priority.
Alberto and his team were fantastic, they answered every question I had in a timely manner and I’d love to work with them again.
Very professional
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my document submissions were approved of relatively quickly.
