Chris Porter was an absolute stud. Donna was lazy, slow, didn't communicate ever and almost talked the deal multiple times due to miss poor work ethic. At multiple times in the 8.5 months it took to close; Donna would be unresponsive for weeks and as a result we had to redo paperwork after paperwork. Would not recommend!
Response from Veterans United
Hey Nathan,
I really appreciate you sharing your feedback and giving a shoutout to Chris for the great work he did. I’m truly sorry to hear that the rest of your experience was such a struggle. Going through an 8-month process with long stretches of unresponsiveness sounds incredibly frustrating, and I can understand why you’d feel disappointed after putting so much time and effort into this.
We never want communication gaps or delays to cause extra stress, and your feedback helps us see where we can do better to keep every part of the loan process moving smoothly. My Client Advocate team would really like the chance to learn more about what happened and address your concerns directly. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
Mr Drew T was an absolute delight to work with from the start! Professional, timely and just a joy to talk to! I can’t say enough thank you enough for making my first home buying experience as seamless as worry free on my end!
Very helpful and knowledgeable.
Veterans United Was absolutely amazing from start to finish. When we first applied for this loan we weren’t quite there yet with our credit. Instead of being told no like we were several times in the past with other lenders, vets United Went above and Beyond and put us in contact with our credit consultant Charlie. He told us exactly what we needed to do in order to get our credit where it needed to be and within no time we were ready to talk to our loan officer! Darin was amazing And also went above and beyond to get us preapproved and helped us through the entire loan process. Morgan was our Loan coordinator and she was absolutely amazing! She answered every single one of our questions on a day-to-day basis And made this entire process smooth and very stress free! Kohlie was Our concierge she was very informative and very friendly! We are very grateful for our entire loan team. Veterans United made my Husband and I feel so appreciated for his service. I would absolutely recommend veterans United to any veteran looking to buy a home! We will absolutely be passing on the word to friends! Thank you so much Veterans United, for making our home owning dreams become a reality!
Whitney has been great to work with and made the process extremely easy and I had zero stress during the process
The folks at Veteran’s United are simply phenomenal. That’s all that needs to be said.
Had a short closing and they helped make everything go by very smoothly and as stress free as possible. Everyone communicated very well.
Veterans United did a phenomenal job helping me purchase my first house. They are professional, and personable. I felt like I knew everyone and could trust them. I never believe I'd own a home, and because of VU, I have. Thank you all so much for helping me with this process.
Veterans United loan teams are outstanding! So outstanding that the title company dude was like, Dang these guys took really good care of you!
This is our pu4chase through VU. Thank you all for making the process smooth both times.
Terrie & Steve
Tyler and his team was beyond outstanding.
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This was my second time using Veterans United and again I was not disappointed. The team I worked with was exceptional every step of the way. I would definitely recommend Veterans United to anyone I know.
Outstanding customer service definitely went above and beyond. Would use them again.
We needed a place to be near our grandchildren and help with showing them "how". The home we found was just right with plenty of room. Thanks VU we got started right away.
Very good great service easy process.
He made buying a house easy
