We had a great experience with Veterans United and our loan officer, Rob. Rob was readily available to answer any questions or concerns we had, and was always quick to reply. The MyVU app was super easy to navigate and everyone that was on our team was helpful, kind and knowledgeable. Definitely a great experience!
Veterans United was amazing! I know a lot of people get worried about using a VA home loan, even my realtor was skeptical. That being said going through the process with Veterans United was beyond easy and my realtor was beyond happy with the communication and efficiency Veterans United brought to the table. The app was very easy to navigate and the staff was amazing. Tansee was excellent and knowledgeable at every step and I would highly recommend her as a loan officer to anyone I speak with!
Best service I have ever received and provides veterans with exactly what we need (a stress free experience). Thank you so much Lily, Olivia and Nate.
Ryan has been an excellent loan officer. He has gone above and beyond to make my home buying experience amazing. This is why I keep using your services.
Can't say enough good things about VU. You guys made the process super simple and easy. Suzanne is the best!!!
Mary was great, warm & professional, she kept me in the loop every step of the way.
I had a really great experience working with Allison. From the beginning, she was super responsive, easy to talk to, and always made herself available whenever I had questions (which was a lot). She explained everything in a way that actually made sense and never made me feel overwhelmed during the process.What I appreciated most is how on top of everything she was. I never had to chase her for updates, and I always felt like she genuinely had my best interest in mind. Buying a home can be stressful, but she made it feel a lot smoother than I expected.I would 100% recommend Allison to anyone going through this process. She’s professional, reliable, and just really great to work with.
Brock Rohler did an amazing job was always there when I needed him . Answered all my questions , and make sure everything was in order . Brock is outstanding !
The whole team did a outstanding job with help fixing my credit to getting everything cleaned up for a approval. I would highly recommend and will use you for a refinance in the future
Easy process. Great experience. Kelly was very professional and knowledgeable. She was responsive when needed and made the process easy. I appreciate her attention and detail. I highly recommend her to anyone when looking to purchase a home.
The whole experience was easy. Thank you Tracy ,Nicky and the whole team that helped me. you made this a great and easy experience. I would highly recommend them and Veterans United.
This ranking isn't about anyone who helped me, this is about the companies app, issues that arose due to the company, and only company issues are what led to the rating
Response from Veterans United
Hi Glenn,
Thank you for taking the time to clarify that. I’m sorry for the frustration caused by issues with our app and company processes. I understand how problems on that side can impact the overall experience, even when the people you worked with did their best.
We take feedback like this seriously, and I’d appreciate the chance to learn more about what you ran into so we can share it with the right teams. If you’re open to connecting, our Client Advocate team would be glad to help. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Absolutely amazing. The easiest part of the home buying process!
All want well for use
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Veterans United as a whole was exceptional. They chose the best realtor I could have ever asked for, they conducted business like military operations and kept me feeling confident throughout the entire process.
Very professional, caring and considerate. I enjoyed the staff and they made the home buying process simple for my wife and I.
Unbelievable communication and patience throughout the entire process! Cannot thank Austin, Codi, and the rest of the team for their dedication toward assisting me in my journey of being a first time homeowner. I absolutely couldn’t have got it done without them. I truly appreciate everything the team has done for me. Highly highly recommend!
They work well with you to get you set up for the future in your new home. They will walk you through every step of the process and will answer any and all questions you have. I purchased my house after the holidays and before and during the holidays my team of specialist worked hard to make sure I got in my home after the new year!
Super smooth and streamlined
