This was my second home purchase using a VA Loan sourced by Veterans United and went exactly as I had hoped. Communication was clear and expedient, the team assigned was knowledgeable and friendly, and I felt like I was educated on every step of the process. Mark Dischert and team went above and beyond to make this process as simple and easy to navigate as possible. I look forward to working with Mark again in the future.
Garet and his team were great, straight to the point, and any questions I had I would receive immediate responses. They helped me get me into a home and I am grateful to them.
It’s a dream come true for me and my wife! Veterans United was exceptional for the entirety of our home buying process. Thanks again for all the hard work!
As a first time home buyer and now owner, Veterans United made it incredibly easy and handled everything perfectly while I was stationed overseas. They were on top of it when the offer needed to get submitted within 2 days of working with me. From working with the sellers, maintenance, local companies for inspections, appraisals, and negotiation, I am beyond satisfied with their professionalism and commitment to excellence.
Everyone at Veterans United was super helpful. Chad answered any questions we had about the loan. Elyse kept us on track with all the paperwork and documents we needed for the loan. Caitlin checked in also to make sure everything was going well and help get us a list of utility providers for our new home. Very happy with all of their help.
Veterans United couldn't have made it any easier
I would not recommend veterans united. Everything was going well until the end when Mike provided me with the final closing disclosure on a Friday afternoon and the closing was on the following Monday. The issue with that was that the loan estimate stated I could possibly get $206 back at signing and the final closing disclosure required me to pay over $2800. That was a huge difference and I had no advance notice of this drastic increase. Mike basically waited until last minute and I had only the weekend to figure out my finances. I was not expecting to pay at closing and that was a huge hit to my finances. When I communicated with Mike, he basically told me I needed to figure it and pay via cashier check or wire transfer. This last minute hit to my finances without advance notice was completely unacceptable. It turned my signing day from what was supposed to be exciting and a great day to an upset and angry day. It ruined my wife and I signing day.
Response from Veterans United
Hi Alex,
I'm sorry that your closing experience left you and your wife feeling upset and frustrated during what should have been a memorable and exciting milestone.
I can understand how concerning it would be to receive final closing figures that differed significantly from what you expected, especially with only a weekend to prepare. Learning at the last minute that additional funds would be needed at closing can create a great deal of stress, and I'm sorry that you felt caught off guard by those changes.
I also understand your concerns about the communication surrounding the final numbers. Buying a home is one of life's biggest financial decisions, and clear, timely communication is important throughout the process. It sounds like the experience at the finish line did not meet the expectations you had for your closing day.
I'd appreciate the opportunity to learn more about what happened and review your concerns further. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday. If you reach out outside those hours, we can typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Andy Harris went way beyond what I expected. Daily reminders constantly keeping In touch and updating my process. Any time and I do mean anytime I had a question or concern he was right there explaining or guiding. I am completely impressed with how well the Veterans United team worked with me if you want someone who will give you straight up answers and will truly have your back in the home buying process call Andy
Our loan officer Bobby Moss was incredibly helpful and went above and beyond to help up every step of the way. His team was also very professional and helpful.
I had an absolutely wonderful experience with veterans United, everyone on Julia‘s team went above and beyond to make the process stress free for my family and I. I can’t think veterans United and Julia Cobb enough. Thank you so much for helping us get into our dream
Home.
Easy to work with, intuitive. It is obvious customer service is a focus point for the team. 20/10.
Every single person on my team worked with me dealing with every obstacle, thoroughly explaining everything to the point where they answered my questions before I even asked them and was just amazing. If I could rate higher than a 10 I would
