Veterans United made my first VA home loan experience much easier than I expected. The team was professional, answered my questions, and helped me navigate the process from preapproval to closing. Overall, I’m happy with the experience and would recommend them to fellow veterans.
My home buying team was outstanding since day one. Shawnee helped me with everything I had to ask and consistently responded to emails regardless of time of night. She made the process easy and simple every step of the way. She was a huge help to me and my family during this process.
My Team worked efficiently with us by utilizing constant communication.
David explained the whole process and prepped us each step of the way.
Ashley, Tiffany, and everyone else behind the scenes were AMAZING! The entire process was smooth and fast and the communication between us all was without a doubt impeccable. From start to finish they were all about me and my family. Its hard to put in words how I feel but I would recommend them 100% all day everyday . They even sent a personalized gift for each member of my family and my pets. Ive never received treatment from anyone the way that there guys did. My daughter (10 months) now has a forever home because of this extraordinary group of people. Thank you for everything!
Without Hunter's initiative and professional representation of my dedication to the armed forces, I wouldn't have a home. He had to contact a VA supervisor and address their limited view of my time in service. He advocated for me.I love the recording by the veteran owner. So I am your greatest fan for life. Every day of my life I will be thankful for my team. I am only here because of Veterans United!
Craig Anderson and his team did an awesome job putting our loan together. Craig ensured us that he would walk us through the entire loan process. If we needed assistance with explaining documents or just getting updated status checks, the team always responded within a reasonable amount of time. I would definitely recommend Craig Anderson to any service member who needs a home loan. Let him help you get qualified and approved.
Lance and his team were absolutely amazing throughout our entire closing process. They truly did everything in their power to make sure we had a fast, smooth closing with no unnecessary delays. From start to finish, they were professional, responsive, and clearly dedicated to helping everything go as seamlessly as possible.Lance especially made sure that none of my questions went unanswered. Anytime I needed clarification or had a concern, he was quick to respond and always took the time to explain things in a way that made the process easy to understand. His helpfulness and patience made what could have been a stressful experience feel much more manageable.Both Lance and Sandy went above and beyond to keep everything on track, and their communication and support made a huge difference. I’m very grateful for all their hard work and would absolutely recommend them to anyone looking for a smooth and efficient closing experience.
Taylor Clark, Phoebe H., and Kristine Wilder all did a phenomenal job of sticking with me for more than 3 months of this home purchasing process. I was notified when information was needed and how the information could be obtained. Great communication by all team members.
This team is absolutely amazing! They were answering my phone calls before I could even dial! Everyone helped me out with every little question I had and made sure I understood my next steps! Truly blessed to have worked with them!
The team at Veteran’s United were exceptional! Home buying can be extremely daunting. The Veteran’s United team made my journey significantly simple by taking care to answer many questions before they were needed to be asked. That fact alone reassured me that my best interest were in the hands of professionals. When challenged at the last minute by unexpected changes, my representatives powered through without any missteps. Their diligence was impressive. I can definitively say that I am pleased that I chose Veteran’s United and had one of the best representatives they had to offer!
Very thorough
Everyone was very helpful thank you
Nothing but issues!!! Someone dropped the ball and NO ONE would own up to it! Excuses for 10 days; closed late; encountered HUGE expense so we weren’t homeless; had to rearrange delivery of belongings twice from moving company! It was the worst experience of our lives!!!!
Response from Veterans United
Hi David,
I’m really sorry for how stressful and disruptive this was. Closing late, dealing with days of uncertainty, and having to rearrange your move more than once is a lot, and it’s understandable that this felt overwhelming. You also deserved clearer ownership and communication, and I’m sorry that didn’t happen.
If you’re open to it, our Client Advocate team would appreciate the chance to learn more. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday, 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
Made the process very simple for me and my wife. From offer to closing was 14 days.
The team is so helpful and willing to answer any questions!
