Over and above service from the whole team!!!!! Can't do better than them.
Mark and his team are awesome and ensure that everything has been handled in a timely matter
Great people, great customer service, just a very faulty app
Response from Veterans United
Hi Garrett,
Thank you for the kind words about our team and customer service. I’m glad you had a positive experience with the people you worked with, and I’m sorry the app made things more frustrating than they should have.
If you’d like to share more about what wasn’t working well, our Client Advocate team would be happy to listen and pass that feedback along. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
The entire team at Veterans United has been so great to work with. Quick to answer questions and went above and beyond with all the leg work they could do so I didn’t have to figure it out. This is my 3rd loan through Veterans United and I’ll be using them again soon.
Steve and his team were fantastic with communication. They're very knowledgeable and polite. Steve and his team have been a pleasure to work with!
He called me to inform me rates went down did I want to refinance saving. Me 100grand. Plus heck yeah because I don't see another opportunity but if presents itself again I. Might but I don't see it. I think rates will go higher but that's me. Tim was good for me. Saved me almost 400 a month
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This is my third time using veterans United and every time it’s been a wonderful experience. Thank you again for the great work!
Nick did a great job and kept me informed throughout the process. I appreciate all the help he provided to me. I would definitely use Nick again for a loan or recommend his service to my friends and family.
Ryan Mason is hands down the BEST person we could have worked with while making big decisions for our family. If we could, we would recommend him to anyone & everyone. Ryan makes the entire experience feel like talking with a close friend & not just someone from an office. We hope to always work with him as he has set the highest standard. Thank you so much Ryan. We appreciate you!
The Veterans United team was an absolute pleasure to work Team.
