Tommy and his team were great. Everything done in a few short weeks. Broke down the terms to help someone who doesn’t or may not understand everything. Highly recommended
Thank you Kaci and Julie!
Easy to work with, easy to communicate with. No last minute changes. Definitely makes the experience non stressful
We’ve adored working with you guys. Between the flexible schedule, the willingness to take your time with us, and overall just beautiful service.
Over and above service from the whole team!!!!! Can't do better than them.
Mark and his team are awesome and ensure that everything has been handled in a timely matter
Great people, great customer service, just a very faulty app
Response from Veterans United
Hi Garrett,
Thank you for the kind words about our team and customer service. I’m glad you had a positive experience with the people you worked with, and I’m sorry the app made things more frustrating than they should have.
If you’d like to share more about what wasn’t working well, our Client Advocate team would be happy to listen and pass that feedback along. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
The entire team at Veterans United has been so great to work with. Quick to answer questions and went above and beyond with all the leg work they could do so I didn’t have to figure it out. This is my 3rd loan through Veterans United and I’ll be using them again soon.
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Steve and his team were fantastic with communication. They're very knowledgeable and polite. Steve and his team have been a pleasure to work with!
He called me to inform me rates went down did I want to refinance saving. Me 100grand. Plus heck yeah because I don't see another opportunity but if presents itself again I. Might but I don't see it. I think rates will go higher but that's me. Tim was good for me. Saved me almost 400 a month
