Since I used Veterans United I have now told every vet I know to not use this conglomerate organization, that really does not care about vets. I had a loan officer lie to me through the process and requested a new one. I made a complaint but yet the complaint department told me I did not know what I was talking about as well.
Response from Veterans United
Hi Zachary,
Reading this honestly hurts. I’m really sorry that this was your experience—especially with a team that’s supposed to be here to serve Veterans, not leave them feeling dismissed or misled. You should have been met with honesty, respect, and support at every step of the process, and I hate that you felt like you got the opposite.
It’s incredibly troubling to hear that you weren’t heard when you raised a complaint, and I want to make sure that doesn’t go overlooked. If you’re open to it, I’d really appreciate the chance to understand more and take a closer look. Our Client Advocate team can be reached at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office Monday through Friday from 9 a.m. to 5 p.m. CST.
Thank you for speaking up—we take this seriously.
Mark, Andrew and the whole team was awesome and ensured to help from start to finish and didn’t give up. Thanks for all the hard work and dedication, your team makes it from a dream to a reality.
Very helpful, the app makes it very easy to navigate and the team always had the answer to all the questions I had
VU was amazing at assisting me with my home buying process. I hadn’t ever bought my own home and it’s been a dream come true!! Thank you Veterans United for a smooth transaction with buying my little dream home. You guys are the best!!
We are so happy with our new home! Cole at Veteran's United and his team made it a seamless process. They were always available to answer any questions we had.
The only recommendation I would give would be to offer more incentives. There were multiple other lenders offering up to 4.5% down.
The Team made our dream happen. We thank everyone involved
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Tyler‘s team was exceptional, making the homebuying process a breeze. I really appreciate all the hard work and respect that went into getting me my first home.
Veteran United, thank you for the very nice blanket with the personalized touch really love it.
Thank you also for making my family feel valued and appreciated and that you loved working to get us in our new home.
Veteran United is a 10/10 and I recommend it.
The Teasley's Family
Seamless performance by all involved.
