Everyone is very knowledgeable and professional, had no issues whatsoever working with them.
Kat and Sarah were both so helpful during the process. Any questions I had were met with great answers and I couldn't be happier with the outcome. Highly recommend Veterans United.
The experience was easier than I thought. The people was understanding, knowledgeable and very hospitable.
I appreciate Chad and Jamies hard work and follow up as well as great attitudes.
As I mentioned to the team. I had to mention a few times that numbers were not accurate and the last couple days prior to close they were finally corrected which was a significant difference in the final numbers.
Professional from beginning to end!
Corey Jackson went above and beyond with his always processional and courteous manner in dealing with my Veterans United Home Refinance Loan. Corey was able to obtain a lower interest rate and save me a lot of money. He made the entire process stress free and kept me well informed with all aspects of the loan process. Outstanding job Corey! It has truly been a pleasure working with you. Thank you so much! CM
David and his team worked seamlessly to provide me with exactly what I needed. The team is professional, quick and efficient. Thank you again.
Rating 10 says it all🤗😊
Walked right along beside us through the whole process. Communicated well, very responsive.
No hidden fees. Great experience
I was disappointed at first but then I became irritated and then just plain mad. There FOUR to many people in this process. None of them knew what was actually happening and most had the wrong understanding of what was expected of them and what the needs of the customer was. I’ve bought over twenty properties in my lifetime while not the worst of the group this was definitely in the bottom twenty percent and I paid you thousands of dollars to do this unexceptionable service to me. I guess I’m to blame for this. No I won’t be putting my name on the line for the group who didn’t take care of there customer. I’m gonna stick to one person deal with one person hold one person responsible. This shot gun affect is a very bad experience.
Response from Veterans United
Hey Michael,
I really appreciate you sharing this, even though I’m so sorry to read it. Having a confusing or disjointed experience—especially with something as important as buying a home—has got to be incredibly frustrating. You’re right to expect more clarity and coordination from us, and I hate that we didn’t deliver that for you.
It sounds like we put too many voices in the mix and didn’t have a clear enough plan for how to support you. That’s on us. The “shotgun” approach you mentioned isn’t how this process should feel, and I’m sorry it left you feeling like no one was truly owning your experience.
If you’re open to it, I’d love my team to dig in more with you or learn anything else you’d be willing to share. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.
rich was great! Timely, professional and polite. Would happily recomment and enourage others to go with Rich and VU!
Me paying for the assessment of my property instead of it being included with my loan was a big disappointment. It also took way longer that my previous experience with Rocket Mortgage
