Madison was very honest i.e. she didn't lead me on by saying I could get approved for more than my budget would allow just to get me to use them. She also answered every question in a very timely manner.
Bryce tried to charge me 17k closing. Then matched a quote i got from another lender for 10k and 4.99 first year. The seller paid 7400 in closing so my closing should of been 4k. With a bate and switch he charged 14k in closing on wet signature day.
Response from Veterans United
Hi Robert,
I'm sorry to hear you left the loan process feeling disappointed. I understand how concerning it can be when there are questions or unexpected changes related to closing costs, especially so close to closing. Every borrower deserves to have a clear understanding of their loan terms and closing figures throughout the process.
I'd appreciate my team having the opportunity to review your loan and better understand your concerns. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Working with Jordan and his entire Veterans United team was an outstanding experience from start to finish. They made the home-buying process seem easy and stress-free, even when I had what felt like a hundred questions along the way. Every question was answered quickly, professionally, and with genuine care, which gave me confidence throughout the entire process. Their communication, knowledge, and dedication were second to none. I truly couldn't have asked for a better team to work with. I would recommend Jordan and his entire Veterans United team to any of my friends and family without hesitation. Thank you for making our dream of homeownership a reality!
It was a tough journey and there were times that I thought that I wasn't going find a suitable home in this market. God blessed me with a team that didn't give up on me and coached me the entire way.
Brice was awesome.
Veterans United was a breeze to work with and made the my first homebuying experience very enjoyable. Chase and his team were very courteous and patient as I navigated through the steps to closing. I would absolutely recommend them to all my veteran friends and family!
Billy was great! He new all the right questions to ask to get my loan approved in a short amount of time & was very prompt handling paperwork & answering the many questions I had. I would definitely recommend Veterans United & Billy. I think Billy did an outstanding job !!! and I appreciate his hard work.
Chris and his team were incredible to work with. They did a great job. Kept their promises to the best of their ability and always treated us with respect. They literally wrote two mortgages for us in a month and they still made sure we closed on the date we requested. This was the easiest and best mortgage experience we have ever had. Customer for life! Thank you.
They made our first time home buying process so easy.
Pretty painless process. Everyone was as nice and helpful as you could expect.This was our first VA loan experience, and this team rolls out the red carpet.Thank youNick & Stacy
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Stacy, Jesse and Eric were awesome to work with, I have always heard it takes a long time to get a VA home loan but I closed in a little over 3 weeks.
Second loan with Maureen. She is the best
This was the first time in my life I have ever felt taken care of. For as stressful as buying a first home can be, Veterans United did everything and then some to help me through the process. I am glad that I went with them.
The entire process went very well. Everyone was very helpful. They promptly answered any questions and resolved any issues. The only issue would be closing costs. We received multiple closing cost estimates ranging from 12,000 to -2,000. We did not get our final closing costs until the morning of closing and there was still friction the day of to determine if those numbers were correct or not. Overall we are happy with our service.
Really easy to work with and got the job done!
