Second loan with Maureen. She is the best
The entire process went very well. Everyone was very helpful. They promptly answered any questions and resolved any issues. The only issue would be closing costs. We received multiple closing cost estimates ranging from 12,000 to -2,000. We did not get our final closing costs until the morning of closing and there was still friction the day of to determine if those numbers were correct or not. Overall we are happy with our service.
It was a tough journey and there were times that I thought that I wasn't going find a suitable home in this market. God blessed me with a team that didn't give up on me and coached me the entire way.
Really easy to work with and got the job done!
I believe the $12k I had to pay out of pocket did not represent a no money done 100% Disabled Veterans with over a 700 credit score. My interest rate is too high and my $3500 origination fee is as well. I was lied too.
Response from Veterans United
Hey Isidore,
I’m really sorry to hear how disappointing and frustrating this experience has been for you. It’s completely understandable to feel concerned when your out-of-pocket costs, interest rate, and fees don’t match what you expected going into the process.
Hearing that you feel misled is especially concerning. You should always feel confident that your loan terms, including any costs and fees, are clearly explained so you can make informed decisions every step of the way. When that doesn’t happen, it can leave you feeling caught off guard and let down.
I’d really like the opportunity to take a closer look at your loan details, including how your costs and rate were presented, so we can better understand what happened and provide you with clear answers.
If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
This was my second time working with Jerry and his team and they were outstanding both times. Things were smooth and seamless. Whenever I had a question Jerry and his team were there to answer. They told me what I had to do and had no issues. Highly recommend Veterans United and especially Jerry.
Would Highly recommend VU to all Veterans really smooth process
Jess was great.
My Team Heather and Bri were great!
Billy was great! He new all the right questions to ask to get my loan approved in a short amount of time & was very prompt handling paperwork & answering the many questions I had. I would definitely recommend Veterans United & Billy. I think Billy did an outstanding job !!! and I appreciate his hard work.
Our team worked hard to get us in our dream home with a bunny room. We are so thankful to have them on our side during this stressful and exciting time in life.
Nichole B and her team go above and beyond the call to service.
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Easy most parts:)
A great experience5 . Wonderful people.
This was the first time in my life I have ever felt taken care of. For as stressful as buying a first home can be, Veterans United did everything and then some to help me through the process. I am glad that I went with them.
Maggie and her team were great. At first, I was skeptical about using Veterans United, but Maggie and team made the home buying process very simple. I will be recommending Vets Untied to others that I know looking to purchase a home.
