Truly disliked the back and forth and lack of clarity in what was needed
That left a bad taste in our mouths and will be what I remember about veterans united
Response from Veterans United
Hi Bryan,
I’m sorry the process felt unclear and left you with a negative impression of us. The back-and-forth you described sounds frustrating, and I understand how that could overshadow the rest of your experience. If you’d like to talk more about what happened, our Client Advocate team is here for you at ClientAdvocate@vu.com or 1-800-212-5200.
Overall a very stress free experience. Everything was explained very well and all questions answered in a timely manner.
Mike, Shane and Neisha were very professional, resilient, proactive and reliable. I would gladly recommend their services to my fellow Marines and Shipmates in the future. Thank you again for your support. I want to give the Veterans United team a show out for all of the heavy lifting and resilience they exhibited getting me and my family into our new home. Mike and his great team…Neisha and Shane were fantastic, as well as the concierge folks. This was a great way to conclude over 41 years in our beloved Marine Corps. God bless and Semper Fi Merry Christmas! Dwayne and Verona Whiteside
It was a pleasure working with Emmitt
The team was excellent!
I was so pleasantly surprised in how quickly they answer questions and helpful every single team member that was assigned to me in this adventure we call homeownership were to me. The clarity from Veterans United in any question I asked left me confident in what I was getting into and truly helped eliminate the fears of buying a home. Then out of nowhere we get a personalized handwritten card (not some premade and stamped) from my team manager Kelly (she is great!) along with a lovely picture of a map in a frame of our new address. It has been and always be the little things that keep people coming back to businesses like this one. I for one am very pleased and highly recommend to any veteran the level of care and professionalism Veterans United gives to its clients.
Amazing team.
Veterans United is an great organization which goes beyond the call of duty to serve Veterans. This new home purchase is truly something I can call my own.
Amazing service!
Super helpful throughout the whole process, answered any and all questions, always reached out to see if I was still excited, noticed me of any upcoming dates or paperwork needed! At the end they even sent me alittle gift basket for my new home!
Ian Reed was great to work with he did everything he could in his power to get me into my new house and I certainly appreciate it from the bottom of my heart. Tanner Smith it took a little while to get in contact with him but, afterwards he took very good care of me and I appreciate everything that he did as well. Just like I told both of them communication is everything when it comes to dealing with big issues like buying a house and I'm very huge on communication. But overall my team did a fantastic job and I would not be in my beautiful house without them and their hard work. Plus, my four legged kids enjoyed their treat basket that was sent I thought that was lovely thank you guys so much and I surely will tell everyone that comes across that is associated with the veterans that you all made it a success.
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Holly (and team) were beyond professionals, they were effective professionals!
We had an awesome experience buying our first home with Veterans United.
Everything from start to finish was seamless and easy. The team made the home buying process easy.The only downside was the time difference.
The team made it incredibly easy for me as first time home buyer. They did most of the heavy lifting and provided me with the information needed to make decisions. If I ever decide to buy again I will absolutely reach back out to Ben and the team.
If you are thinking about buying a house or moving, think no more, just call Veterans United. They will make your dream come true. Ask for Evan, tell him the Scott's sent you.
