The process was seamless. Everyone involved handled every aspect of the process excellently. I really appreciate the efforts, I had a great deal of confidence knowing I had such an amazing team leading me through this event I'm unfamiliar with.
Drew & Owen, both were Heaven Sent. Very Polite and Patient and Committed. I Thank You Both.
The team made the process quick and easy for me. They were also able to answer all of my questions while keeping me informed.
VETERANS UNITED IS A GREAT COMPANY THEY ARE LIKE FAMILY! I AM ON MY SECOND MORTGAGE WITH THEM AND THEY ARE DETAIL ORIENTED, GREAT CUSTOMER SERVICE ABD TREAT YOU LIKE FAMILY THE PROCESS WITH THEM IS STREAMLINED AND IS FANTASTIC!
Great work by these folks!
I was totally satisfied with the courtesy and service I received from Steven Ross and team from VU. Their communication was on point and my refinance went very smoothly.
The team I had helping me with refinancing was truly amazing, helpful and the communication was spot on.
I've used Veterans United more than once and will continue to use them in the future. Their staff are extremely easy to work with, they are informative, and are always easy to reach. I'd recommend VU to anyone.
Leah Maloney and her team were fantastic, informative and available
I was a little disppointed my messages weren't returned in a more timely manner.
If I could give you a zero or less I would have. The inconsistency, lack of communication, lack of compassion, inability to provide me with answers, and that’s just what I can think of right now. I am actually appalled at how bad the experience went like quite possibly the worst experience I have ever had in my entire life with any company let alone with a company that deals in home loans. I would go with any other company out there, Joe’s home loans down the road would probably be a better option. I asked on multiple occasions for policy paperwork and never got it, promised my full escrow returned to me, got 1/3 of it and took another month to get the rest. Stay away from this company.
Response from Veterans United
Hi Daniel,
I’m truly sorry for how upsetting this experience was. Reading your feedback, it’s clear you felt ignored, unsupported, and left without answers when you needed them most, and that’s incredibly disappointing to hear. A home loan is a major life event, and you deserved clear communication, compassion, and follow-through.
I understand your frustration around not receiving requested policy information and the delay in receiving the full escrow refund. Situations like that can understandably erode trust, especially when expectations aren’t clearly explained or met. While I can’t address specifics publicly, I do want to make sure your concerns are fully reviewed.
If you’re open to it, I’d appreciate the chance for our Client Advocate team to look into what happened and better understand where we fell short. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Refinance was a seamless process. Good team, good experience. I wish I could get another tee-shirt though 🤣
Kris and his team are outstanding, I highly recommend them to anyone looking for a home loan.
