Veterans United is a great company to work with. They handled my initial home loan and more recently a refinance.
Easy to work with… Always a pleasure
Very up front about everything. They were like setting the cruise control on your car, just sit back and enjoy the ride.
Jacob spoke with an extremely high rate of speed, spoke in circles and was way overly smelling commission breath. Never called me to go over the initial closing disclosure, never called me to go over the final closing disclosure. Was sending emails trying to move closing up into the end of August saying “the customers want to move over the long weekend” and get the deal closed before the month end. I sold cars for a decade, this dude belongs in that line of work.
Response from Veterans United
Hi Adam,
I’m really sorry to hear that your experience left you feeling rushed and pressured instead of supported. Having clear, timely conversations about your closing disclosure is an important part of the process, and I regret that you didn’t get that from us. The last thing I want is for a borrower to feel like they’re being “sold to” rather than guided through such a meaningful purchase.
I’d like my advocates to learn more about what happened so your concerns are fully heard. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and we typically respond the next business day if messages come in after hours.
Everything went very smoothly from beginning to end. I really liked working with the whole team. Anna and Aaron were amazing and made sure we were informed on every step. Thank you again!
As a Veteran I would recommend Veterans United to any veteran looking for a mortgage they treat you like family
I would highly recommend Veterans United and helping you finance your dream home. Shawn and her team Went above and beyond in assisting us in purchasing our home. It's been and exhausting 14 months journey but in the end they were there to help to help we appreciate everyone at veterans United thank you everyone for your assistance the Oberst's
I would highly recommend Veterans United. They kept us informed the whole way and making everything on their end easy using their app.
THANK YOU!!
The added benefit of VU is well with the added cost. Thank you.
J.B. Barton Is the man and made the whole process super easy
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Veterans United is a great organization to work with. They make the stressful process of home buying easier. Any Veteran would have a wonderful experience during the entire home buying process. I highly recommend them.
This team has been absolutely wonderful. They made this process easy, quick, and efficient. Thank you!
