My mortgage process was smooth and easy, very little delay. My Refi encountered a very long and tedious issue with the title company and judgements for places I never lived, with names that didn't even match mine. Keep in mind, I just finished an entire mortgage and home sale less than 7 months ago with the same title and mortgage company. It took nearly 2 months to get them resolved, with VU unable to provide any information at all about progress.In the end, we succeeded and it was smooth sailing once the title issue was resolved. Clearly they need better title companies or a team of specialists to review erroneous judgement claims. My "locked in rate" was days away from expiry when they finally closed.I will continue to use VU, but this last round of experiences did put a damper on my enthusiasm.
Outstanding service, very impressed with hiw easy the process was made definitely will use them again!
Adam and his team have been very helpful. Answering every question I had in great detail. Also very prompt at returning calls.
I really feel like this team is the A-Team. They’ve held up every part of every promise they’ve made. Tim and his team have saved me not only time and headache, but also money. This group will treat you like family, and I couldn’t imagine using any other company, or team for my past, present and future home buying needs.
No complaints, the process was extremely easy and my team did a wonderful job
Great communication and support throughout the process. Felt the confidence in the decision to purchase home.
Jeremy and Ellen were absolutely great to work with! They responded very quickly to emails and were always spot on with answering the million questions I had.
Make sure to stay on top of the process.
Lack of communication at times was frustrating.
The need to resubmit items over and over was irritating and costly, as it required legal fees to resubmit the items with a new date.
Was not told about a closing date and then received a message, the closing was scheduled for the very next day, when we were out of town.
Response from Veterans United
Thank you for this feedback Earl. We understand how the home buying process can get stressful, especially when certain aspects are not resolved quickly and accurately the first time. Delivering exceptional customer service is important to all of us at Veterans United. While we cannot change the experience you had we want to ensure that no other customers have this same experience in the future. Our hope is that your home serves you well and we invite you to connect with us for any needs in the future. A member of our Client Advocate is available to speak with you. We would like to learn more about your experience, explore ways to improve, and seek opportunities to continue serving you.
No bait and switch here folks, no hassle, no bs issues. If I ever need another loan I will definitely check with Veterans United first.
If you are a Veteran in search of a dedicated home financing Team. Look no further. Veterans United has had my back ever since the 1st time I called 2 years ago. A quick submission on the computer at about 8PM one night, evolved into a personal call 30 minutes later. From that day forward through a home purchase and 2 refinance experiences, I could not be happier. There may be a lot of "fantastic rates" out there. I say be wary of the gimmicks and hidden fees. Just go with a trusted Team from the start with Veterans United and don't look back.
Outstanding service. Not only did they make the process easy for me they took their time on making sure I locked in on very low rate.
