Software was easy to use, but it always comes down to the people....everyone that I dealt with was amazing and answered all of my questions quickly.
Very poorly explained the amount of loan after closing costs
Response from Veterans United
Hi Charles,
Thanks for sharing this. I’m really sorry the final loan amount and how closing costs impacted it weren’t explained clearly. That’s the kind of information that should be laid out in plain terms, especially when you’re making such a big financial decision. You shouldn't be left guessing or trying to piece it together on your own. I know how important transparency is during the loan process, and I hate that we fell short there.
Feel free to reach out anytime at 1-800-212-5200 or email me at ClientAdvocate@vu.com. We're here Monday through Friday from 9 a.m. to 5 p.m. CST, and I’ll make sure your concerns are heard.
Service is great and timely
My original loan officer was not very proactive had to constantly reach him he was finally pushed to the side. The escrow group chosen by Veterans United is horrible I was told to get a payoff through the 20th but my debts were mailed out by standard mail causing me to pay more on interest
Kyle and everyone at Veterans United provided awesome service. The whole process went very quickly and smoothly. I love the "to-do's" whenever they need documentation or information. Sometimes playing phone tag can be difficult and you have to wait for information. But with Veterans United it is all on the website and it is very easy to navigate.
From start to finish, Veterans United exceeded every expectation. As a veteran navigating the homebuying process, I was initially overwhelmed—but their team made everything feel straightforward and achievable. They treated me with respect, patience, and genuine care throughout the entire journey.Their communication was exceptional. I was never left wondering about the next steps, and every question I had—big or small—was answered with clarity and kindness. My loan officer and the entire support team made me feel like more than just a number; they made me feel like family.What stood out most was their deep understanding of the VA loan process. Their expertise gave me peace of mind, and their dedication to making things work for me was nothing short of incredible. They went above and beyond to ensure that I closed on time and with confidence.Veterans United doesn’t just help you buy a home—they help you believe in the dream of homeownership again. If you’re a veteran looking to buy a home, look no further. This team is the real deal. I’m proud to be a homeowner—and even prouder to have had Veterans United by my side.
I completely recommend working with Jacob Johnston to anyone! He worked hard to get us the lowest interest rate competing and achieved the same low rate a competitor was offering. Then the option was up to us to decide, no pressure. He is the BEST!!
Veterans United team is a star wars! Never an odd scene with them. They go stretch their skills to fight with time for us to have our “ closing” achieved as scheduled. You “used the force, Steve”. Thank you!
Please provide customers additional explanation for why some documents are suddenly required. Please provide interim status for loan process in a timely manner.
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Kevin and Mason were so easy to work with. They made sure to answer all of my questions and keep me informed at all times.
Nathan and Sara McGuire are both the best. We have Loved doing business with them. Such a wonderful team. We are very pleased with our experiences with Veterans United!!!
We love you Taylor!!! You are awesome!!!👏
