Shelon Turek and his team were phenomenal! They were available to answer any questions all throughout the process. Anything that I was uncomfortable with or needed assistance with was met with patience, knowledge, and understanding.
I will recommend friends to use Veterans United. Glenn was great to work with and guided me through the process with ease and was a pleasure to work with.
Amazing help with every step. Best team to work with.
As a first-time home buyer and young active-duty servicemember, I can't praise Veteran's United highly enough. Their team made what seemed like a daunting undertaking in finding and financing a home really very easy! I'd recommend Veteran's United to anyone in the military looking to buy a home.
Great team, amazing first time home buying experience!
Danielle has been so helpful, kind and patient with the whole process in helping me purchase my 1st home from my parents! I highly recommend her and my whole team with Veterans United Home Loans!
Outstanding professionalism from Tammy and her team throughout our home buying process. They were patient, knowledgeable, and took the time to ensure we fully understood every step along the way. Their communication and attention to detail made the experience smooth and stress-free. This was my second time utilizing Veterans United, and it was by far the best experience I’ve had. I truly appreciate their dedication and commitment to taking care of veterans and their families.
What can I say other than how impressed I was and am with how your whole team basically took me by the hand in a process as nerve wracking as this and leading me through it all step by step to a very satisfying end. You have my thanks and gratitude. If it were possible I would recommend Arron for a promotion. He truly deserves it.
The whole team was informative and kept me apprised of progress on a regular basis.
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Overall, Veterans United has been awesome! They're competitive too.
This is my second time using Veterans United to purchase a home. They will always be my go-to home loan lenders.
My team at Veterans United did a wonderful job. Happy to be home.
Fantastic, friendly, and great communication with Veterans United!
Everything about out loan process was poorly done. At the start they should have asked for my husbands COE for his VA loan for preapproval. They instead didn’t ask for it until a week to close. This caused us to miss our closing date. We are first time buyers and didn’t know all the questions to ask. We repeatedly asked what else was needed and were told nothing, only to be asked for more later. A checklist at the start would have been much more productive. After switching to an FHA loan we experienced the same problem. Again would have missed our closing date if we hadn’t found Sarah. There were so many resources we weren’t given, questions we weren’t given correct answers to all which could have avoided a most of this. We felt continually pushed aside by Jake and his team. I would never again trust him or his team.
Response from Veterans United
Hi James,
I’m really sorry to hear how frustrating and discouraging this process was for you. As first-time homebuyers, you should have felt clearly guided from the very beginning, especially when it came to important items like a Certificate of Eligibility and understanding what would be needed for preapproval.
Learning that documents were requested late in the process and that it impacted your closing date is concerning. Being told nothing else was needed, only to later be asked for more, would understandably make you feel unprepared and stressed. You deserved clearer expectations and better communication throughout.
I’m also troubled to hear that you felt pushed aside. That’s never how anyone should feel during such an important milestone. I truly appreciate you sharing this feedback, and I would welcome the opportunity to review your experience more closely.
I’m here to listen and would welcome a direct conversation. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday, 9 a.m. to 5 p.m. CST, with after-hours messages returned the next business day.
Sincerely,
Claire S., Client Relations Manager
The entire team at Veterans United was incredible to work with. They were all very efficient, professional, and most importantly very kind. We had lots of questions along the way and they were more than happy to walk us through everything. This whole process was so much less stressful than we expected, and we owe it all to the amazing people at VU! We also received a very kind and personal gift today for our pets (the team even remembered their names! How cool is that?!) And it was the cherry on top. Thanks for making us feel like family and getting us into our first home!
