Thank you Katy and team for making our home purchase so easy!
Easiest and quickest closing I've ever had.
I want to sincerely thank you veterans united home loans and your amazing team from start to finish, you guided me with patience, understanding, and genuine care. I truly felt like i had family walking alongside me every step of the way .I am deeply grateful for your hard work and support
As a first-time home buyer and young active-duty servicemember, I can't praise Veteran's United highly enough. Their team made what seemed like a daunting undertaking in finding and financing a home really very easy! I'd recommend Veteran's United to anyone in the military looking to buy a home.
professionalism, expertise, and dedication made what could have been a complex process remarkably smooth and stress-free.
A very professional and next level support system when buying a home. Tammy Hemmie really inspired a balance and peace of house hunting. She understood my goals and through her extensive knowledge of the market and lending process, was able to identify friction points before they arose. She communicated consistently and was my voice that negotiated thoroughly on my behalf. I was moving from Italy 🇮🇹 and her network and efficient work ethic met the timeline of me coming to JBLM and Tacoma. Thank you Tammy!!!
It was a hard road to climb with a bad mark recently on my credit and 2 job changes through the union. But Veterans United stayed with me the whole way giving me the encouragement to keep going. And in the end, I got the home I needed to take care of my ill wife with room to grow. I was in tears when they called and said congratulations . They are absolutely wonderful to work with.
The team worked really hard helping me get my home lined up and everything and helped make sure it all went super smooth and they even put up with me constantly bugging them I definitely recommend utilizing their services
Our experience with VU didnt go well! We have other family that have used them and it went good. I think VU as a whole their system to send and receive and sign Docs is great. With that being said the office in Columbia, MO did a terrible job wouldn't return my phone calls but would continue to reach out to my wife. There was no such thing as a rate lock it was constantly changing until we informed them we may go with a different lender then it all of a sudden came down. Trey Barrow and his team Lani and Dan we feel didn't not work for us. No one communicated with us as to how much to bring to close. Even our notary who was there with us signing saw different numbers that didnt make sense. Would I recommend VU yes for their process and simplicity but I would not recommend the Columbia, MO office or specifically trey and his team.
Response from Veterans United
Hi Jessup,
Thank you for sharing your experience. I’m glad to hear you found our system for sending, receiving, and signing documents easy to use, but I’m sorry the communication and clarity throughout your process fell short of your expectations. I understand how frustrating it is to feel like you’re not getting consistent answers about your rate or how much to bring to closing, especially when the numbers don’t seem to line up.
I’d like for our advocates to have the opportunity to review your file so we can better understand what happened and address your concerns directly. You can reach them at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll respond the next business day if you contact us outside those hours.
What can I say other than how impressed I was and am with how your whole team basically took me by the hand in a process as nerve wracking as this and leading me through it all step by step to a very satisfying end. You have my thanks and gratitude. If it were possible I would recommend Arron for a promotion. He truly deserves it.
Great Team. Great follow up.
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Huge thanks to Crystaline and Suzann! They worked seamlessly as a team, making my home purchase smooth and stress-free. Every question was answered quickly, and the process was lightning fast. They kept me informed every step of the way and made sure nothing slipped through the cracks. Excellent teamwork!
Outstanding Performance.
My team at Veterans United did a wonderful job. Happy to be home.
My second time using VU and it was fantastic!!!
Matt provided exceptional service during the whole process. He was available on weekends to provide guidance and answer questions every step of the way. Have already recommended him to another military family!
Everyone was super great, always willing to answer questions, great communication, overall was an amazing homebuying experience.
