Very easy process
Takes care of everything. Very responsive.
Matt always pulls through with competitive rates while keeping cost low. Super polite, professional, and able to move fast!
Ross and his team went above and beyond to help us out.
Very pleasant to work with a professional staff.
An unforeseen incident rose early in my refi process. Through no fault of Veteran's United, they remained committed to getting me across the finish line. Most lenders would have thrown in the towel when the work got tough, not VU. Amanda, along with her team Dylan, Scott and the rest of the crew stayed in the fight with grace, patience and wisdom. I've had multiple business experiences with Amanda for over 25 years. On every occasion it's been professional, precise and rewarding. Veterans especially, do yourself a favor, go with Veterans United. You'll thank me later.
This is my 2nd time using Veterans United and both times their team was absolutely great.Always there when I had questions and made everything so clear and easy.
Veterans United has of the most professional people to work with but that is their second best quality, they are the nicest and friendliest people we have ever met, and we consider them our friends now. Thank you for making us feel loved.
From start to finish veterans united has a whole team that help and they get it done fast! Best mortgage company ever!
Besides the fact the Underwriters were going through my financial files like federal forensics, the Loan Team was awesome and responsive! Chris E. & Rachel K. kept us updated every step and was on our side through it all!!
Searching for a mortgage company to handle probably the largest purchase or refinancing house most Americans buy-it can be stressful.
From the “get-go” Hanna, Madison and team totally assuaged that stress.
We were updated regularly and any questions were quickly answered. We have bought 9 house in
our lifetime- Veterans United has been the best mortgage company we have worked with.. We especially like the To Do’s list and having it marked off when we completed each task. It took the mystery out of the process; plus the emails from Hanna and Madison let us know where we were in the process. Job well done. Gary & Emily Slusher
Highly dissatisfied with Veterans United Home Loans for passing my loan off to a foreign partner during my refinance. I went from talking to people I felt like I recognized and understood to a severe language gap with a financial provider who can’t even pretend they care who they’re financing. Up until this point, I would’ve highly recommended Veterans United Home Loans. now I will let people know to stay as far away as possible. This is not the service or the people that veterans want to be dealing with.
Response from Veterans United
Hi Christopher,
I’m really sorry to hear how frustrating this experience was, especially after you previously felt confident recommending Veterans United. Feeling comfortable with the people guiding you through a refinance is incredibly important, and I’m sorry that the transition in who you were working with left you feeling disconnected and unsupported.
Clear communication and a personal level of service matter a lot to us, so it’s concerning to hear that this part of the process felt so different from your earlier experience. I’d really like the opportunity to better understand what happened and review the details of your refinance so we can address the concerns you’ve raised.
If you’re willing, please reach out to me or the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us outside those hours we’ll typically follow up the next business day. Your feedback is important, and I’d appreciate the chance to talk with you directly.
Thank you for taking the time to share your experience.
Sincerely,
Claire S., Client Relations Manager
I going to say the process takes a bit but they have been very nice.
Great experience, definitely will recommend Veterans United!
Very professional and complete organization, they helped me through every phase of this process and helped make this as painless as possible. Great experience, great team.
I can't say enough good things about Heidi, Bailey and all the staff I have worked with over the past 3 years at Veterans United. They are pleasant, organized, professional and saw my refinance through to the end. I would work with them again in a heartbeat!
Dean has realy been there for my family and I the whole process. Our circumstances made our first time buying a home lengthy and difficult but dean has realy turned things around an moved mountians for us. Thank you guys for pulling through for us an making things so much easier.we couldn't be happier with our first home an now our family can continue to grow!
Blake and his team were phenomenal to work with. Responsive, professional and timely.
