Very easy process refinancing our home. Our whole team at VU was awesome!
My loan officer Nathan Bitner and his team are amazing. He sold me my first house, they made everything very simple, he watches out for the buyers best interests, has answers for all of my questions during the process. Nathan just helped my family and I refinance our house it quick, fast and easy.Thanks Nathan.
Good people
Everything went smoothly and quickly! I requested a closing date and they exceeded my requested.
Mr. Kedric has been helping me for about 3 years , never gave up on us and answered the thousands of questions I had. Always had the time and patience to explain anything I didn’t understand! As a first time home owner Mr. Kedric is 1000/1000 the best loan officer ! From closing on my house to helping me refinance my house a year later, the whole process was really smooth ! Thank you Mr. Kedric and VU
The whole team great! We had no issues and were very prompt at answering any questions we had. Would definitely recommend them.
I love working with Veteran’s United, you all are so helpful.
Mason was phenomenal...Mason tried helping me buy a home years ago and I had some opportunity on my end to clear up...He help point in the right direction, gave me some advice and I told him as soon as I got my end corrected he would be the first person I called. Years later I called him and got right back on it and was great ....I appreciate his honesty and always making sure I was good . I thank Mason and the Team for helping me and my wife purchase the home we love...
Only thing was I was not advised to have an additional witness for document signing.
The ladies on my refinance team exhibited an insane amount of patience as I navigated this process with minimal signal and accessibility.I am so grateful for them and the ease of this experience.
This is my second home with VU. Courtney and her team always do a fantastic job! Explain everything and make it so simple. It’s too the point I just have to sing and I’m good. Can wait to buy the next house.
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We recently completed a refinance with Veterans United Home Loans, and I couldn’t be happier with how everything went. Rachel and Stephanie were absolutely amazing to work with—professional, responsive, and genuinely caring throughout the entire process.They kept everything moving smoothly and made sure we understood each step along the way.Thanks to their help, we were able to secure a lower interest rate, which resulted in a lower monthly payment.I highly recommend Veterans United to anyone looking to refinance or purchase a home. Rachel and Stephanie truly made this a stress-free and positive experience!
It went well thank you for everything
My wife and I met with Truist and Navy Federal credit Union before reaching out to Veterans United. Veterans United offered us the best interest rate and offered us the most money for our home equity loan.
Kelly Stephens provides outstanding customer service!!!
Our home purchase process a year ago was 10/10. Our refi process was 6/10. The rate is great and the loan team great however dealing with servicing teams and title company etc was a nightmare.
Response from Veterans United
Hi Daniel,
Thank you for your honest feedback. I am glad your home purchase experience was a 10 out of 10 and that you were happy with your rate and loan team during the refinance.
I am sorry to hear that the servicing and title portions of the process were frustrating. Even when different teams or third parties are involved, the experience should feel smooth and well coordinated. I appreciate you pointing this out.
If you would be open to sharing more about what made that part of the process difficult, I would welcome the chance to learn from your experience. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We are available Monday through Friday from 9 a.m. to 5 p.m. Central Time and typically respond the next business day to messages received after hours.
Sincerely,
Claire S., Client Relations Manager
