Kelly and the entire team were fantastic to work with. They were easy to reach and highly responsive. Kelly worked with me to overcome any obstacles that we came across. We were able to close in a fast, efficient timeframe.
Exceptional! They got me approved and worked diligently to have all paperwork ready for closing.
We both love our new home thanks to all of my vu friends that helped us both out thank you all again.
What’s the problem for the last year with making a payment on/through the App and getting any viable information or feedback on any of the options her within…I can’t get any answers and I’m ready to move away from Veterans United. What is your answer and what do we have to accomplish for you to be responsive?
Response from Veterans United
Hey Steven,
I’m really sorry you’ve been dealing with this. When someone turns to the app, it’s usually because they’re looking for clarity or convenience—and it’s frustrating when they end up feeling more confused or ignored instead. You’ve clearly made multiple attempts to get answers, and it shouldn’t take this much effort to be heard.
I want to make sure someone gets to the bottom of what’s going on with your account and the app experience. Our Client Advocate team is here to help, and we’d really appreciate the chance to talk with you directly. You can reach us at 1-800-212-5200 or email ClientAdvocate@vu.com. We're available Monday through Friday from 9 a.m. to 5 p.m. CST.
Thanks for calling this out—we need to do better, and your feedback helps hold us accountable.
I’ve already and will continue to recommend veterans united to anyone looking to purchase a home. The whole experience was great from start to finish.
I would definitely recommend veterans united to others.
we enjoyed working with everyone thank you for everything.
It was great to deal with you all
Tim and his team are absolutely amazing and helped so much with the whole home buying experience! Thank you all so much for all of your help!
The entire team of individuals at veterans united were very professional, supportive and helpful. Minimal stress during this entire loan process. I sincerely appreciate the entire team collectively working together to make things work smoothly for me.
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My team was wonderful. There was a lot of needs and hiccups in this journey. They stuck with me and helped me the whole way. I highly recommend this team and program. They wanted the best for me.
Thank you to Aaron and my whole team with Veterans United for such an easy loan process!
Couldn’t have asked for a better experience. The step by step process kept us on our toes to have the information needed. Thanks to the team. Great job!
Could not have gone better, amazing experience!
