Alex and his team they are the best
You people couldn't even get my name right I sent you drivers lic gov I'd card and va I'd card and you still managed to louse it up even the check you sent me which was a day late had the wrong name on it if you people worked for me I'd fire the whole bunch
Response from Veterans United
Hey Wayne,
I’m really sorry we got your name wrong—not once, but multiple times. That’s such a basic thing to get right, especially after you sent in multiple forms of ID. I can see how that would feel incredibly careless and disrespectful, and I don’t blame you for being upset.
When mistakes like this happen, especially something as personal as your name, it undermines trust—and I hate that we gave you that kind of experience. The delay with your check just adds to the frustration, and I wish we’d handled things with more accuracy and urgency from the start.
If you're open to it, our Client Advocate team would appreciate the chance to talk with you and review what went wrong. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday, 9 a.m. to 5 p.m. CST, but please reach out anytime.
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Team is been great. Very easy and convenient to work with.
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Still the same amazing people. I have no idea how they are able to be extremely nice and courteous all the time.
TIM LANGDON & DIANA HESS were a really a BIG HELP THROUGH THE PROCESS.WE WOULD RECOMEND THEM TO EVERYONE>
David is great - very attentive and quick acting! Worked with me well and advised when it was a good time to refinance.
I bought a house using veterans united in June of 2024, I just refinanced to drop my interest rate by 3% and they gave me no issues and have been amazing all through this first time home buying journey. Danielle Stiers is a very awesome person to deal with. She has answered calls as late as 10pm to help me out. Highly recommended!
Very Quick Response to all my questions. Very smooth transaction!
