My experience was frustrating due to poor communication and lack of follow-through. I requested phone calls that never came, and the process felt reactive instead of proactive. I had to chase down paperwork and push things forward myself—unacceptable when trying to
Response from Veterans United
Hi Bernie,
I really appreciate you sharing this feedback, and I’m sorry your experience left you feeling like you had to do all the chasing. That’s not how this should feel—especially during something as important and stressful as buying a home.
You’re right to expect proactive communication and consistent follow-through, and I’m sorry we didn’t deliver on that. I'd love a chance for my team to learn more about what happened and see how we can do better. If you're up for it, please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime that’s convenient for you.
Quick, easy and professional!
Outstanding company, I can not say how professional everyone is at every level. I would highly recommend Veterans United to my family and friends.
Always excellent service with veterans united and Dylan and team.
From the very start Veterans United has did a great job, this was my reason for coming back to them for a refinance loan.
Planning on purchasing another home in 2025 and looking forward to working with Hanna and her team.
Thanks also to the underwriters, attorneys, notaries and all the other folks on the team that I didn’t get to talk to but helped make things happen for me behind the scenes, I appreciate everyone!
Veterans United has taken the scare out of buying homes! I absolutely adored my team and will always be happy to work with them! Thank you Veterans United and Bill! You guys are amazing!
Couldn't ask for a better group they answered every question I had and communicates very well. Thank you
Thank you for taken care of me
Gabe was very professional throughout the process and very helpful as well i would highly recommend him and his team to any veteran who is looking to buy a home
Super easy process. They made the loan fit my needs.
Veterans United is the best at guiding folks like me (1st time home buyers) at having an excellent experience. They will guide you step -by-step to make it as worry free as possible. There're always available to answer any question or concerns you have. Thank you Veterans United!
