Justin Darr was amazing to work with. He is very professional. He answered our questions and addressed our concerns quickly. I would refer friends and family to him.
Chad and Mike were awesome, they really helped out through the whole process. Awesome experience.
Veterans united is quick and capable to tackle any problem that i have
Lucas Hassemer did an outstanding job.
Veterans united are outstanding . They have taken care of me on more than one occasion and I would highly recommend them . Thank you veterans united . You rock.
Easy and pleasant to work with throughout the whole process. Don’t hesitate to work with this team.
It was the most efficient and smooth of the four ive done in my life.
A little bumpy to start, but after clarification everything went smoothly!
My experience was frustrating due to poor communication and lack of follow-through. I requested phone calls that never came, and the process felt reactive instead of proactive. I had to chase down paperwork and push things forward myself—unacceptable when trying to
Response from Veterans United
Hi Bernie,
I really appreciate you sharing this feedback, and I’m sorry your experience left you feeling like you had to do all the chasing. That’s not how this should feel—especially during something as important and stressful as buying a home.
You’re right to expect proactive communication and consistent follow-through, and I’m sorry we didn’t deliver on that. I'd love a chance for my team to learn more about what happened and see how we can do better. If you're up for it, please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime that’s convenient for you.
Quick, easy and professional!
Outstanding company, I can not say how professional everyone is at every level. I would highly recommend Veterans United to my family and friends.
Always excellent service with veterans united and Dylan and team.
From the very start Veterans United has did a great job, this was my reason for coming back to them for a refinance loan.
