If I could give a 100 I would So professional Made the process easy
Very impressed
Cole was timely, efficient, professional, and knowledgable. He took the time to answer every question I had to the best of his ability/knowledge and was patient with me despite my many questions/lack of knowledge. I would 100% recommend Cole to my own family and friends.
It was good working with the team. I was not totally happy with not using my title company of choice and finding out at the last moment that the loan would not fund for 3 days. All things being equal, service was good.
I highly recommend using Veterans United Home Loans. If I had to do it all over again, knowing what I know now, there’s no question that I’d use Veterans United again.
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Daniel went over and beyond to assist and Close this project. He was available for text and calls at all times. Thanks Daniel
Our experience with Greg Heins & his team was more than we could have imagined. They went above and beyond helping us in getting our “dream retirement home”.
I’m so grateful I worked with Veterans United, Tansee, Sean and Brianna all of them help me, guide me and made the process of buying a house so easy.
Janeanne Stephens was great to work with throughout my home-buying process.She was always responsive, answered my questions promptly, and took the time to explain the VA loan process whenever I needed clarification. As I searched for a home, she encouraged me to send her listings so she could help determine whether they would qualify for VA financing. That guidance saved me time and gave me confidence as I narrowed down my options.Whenever I had a question or needed information, Janeanne got back to me quickly and made the process much less stressful. She was knowledgeable, professional, and easy to work with from start to finish.I appreciate everything she did to help me through the financing process, and I would definitely recommend Janeanne Stephens and Veterans United to anyone using a VA home loan.
From start to finish everyone was so nice and extremely helpful. Would recommend to all my friends and family.
1) read the fine print, because they will make sure they get their money, no matter if you get screwed.2) They inflate the number to make it seem better than what it really is. Trust me, go with Navy federal or USAA, for sure you’ll get a better deal.
Never again!
Response from Veterans United
Hi Luis,
Thank you for sharing your feedback. I'm sorry to hear you left feeling disappointed with your experience. I understand how frustrating it can be when the loan terms or costs don't meet your expectations. We strive to be transparent throughout the process, and I'm sorry we didn't earn your confidence.
I'd appreciate the opportunity to learn more about your concerns. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Used car dealership of the mortgage world. I was lied too... alot even in text messages, phone calls not returned. I had to call from a friends phone just to talk to someone it took over a week. Fortunately I work with veterans like myself, thousands a year. I will definitely recommend staying away from Veterans United. I will also be filing a complaint with CFPB, state rep and contacting the V.A. This company purposefully backs people in a corner, plays games and then your stuck having to use you guys. Your taking advantage of service members who have fought for this country. I will let it be know.
Response from Veterans United
Hi Andrew,
I'm sorry to hear how frustrated and disappointed you've been by your experience. I understand why you felt compelled to share your concerns, and I appreciate you taking the time to do so.
I take feedback like this seriously, especially when it comes from a Veteran. While I can't address the details of your loan or respond to specific claims in a public forum, I can share that your concerns have been brought to the attention of my Client Advocate team and are being reviewed. My goal is to ensure your feedback is heard and that your experience is carefully evaluated.
If there's anything additional you'd like to share, or if you have questions while the review is ongoing, you can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday, 9 a.m. to 5 p.m. CST, and if you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Ms. Suzanne and Ms Angelica , were outstanding on everything they did for my case , very professional.
Best service I have ever gotten
We’ve been searching for a home for about 4 years and Carl Thomas from Veterans United has been such a blessing this last year working with us. Carl and his team worked hard to get us approved for a loan and I will be forever grateful. Thank you Veterans United, Carl Thomas, and his team!
Only issue is the" to do's" seemed like the never ending story. Thank You Tim Weimer
Website portal was easy to use and the amount was pre-approved quickly
