First time home buyer the team they set up made everything easy to understand and was there to answer all my questions
VU was an excellent partner in getting my loan process done. Very veteran friendly program and easy to use application process and website. Well done!
To Management,I am writing to formally express my extreme dissatisfaction with the recent dealings I received from your company regarding my mortgage.
The correspondence I received was highly disorganized, unprofessional, and entirely unacceptable for a financial institution. This was the worst experience I have ever had with a lender. Due to this lack of professionalism, I will absolutely not be recommending your mortgage company to anyone in my network.Sincerely,
Daniel Jackman
Response from Veterans United
Hi Daniel,
I'm sorry to hear how disappointing your experience was. I can understand how frustrating it must have been to deal with disorganized communication, especially when navigating something as important as a mortgage. You deserve clear, professional guidance throughout the process, and I hate knowing your experience left you with such a negative impression of Veterans United.
I appreciate you taking the time to share your concerns, and I'd welcome the opportunity to learn more about what happened. If you're open to discussing your experience further, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
I don’t even know where to begin with Chelsea and her team. It was my first time buying a home and I couldn’t have been assigned a better lender to make the experience so great. Chelsea was on top of everything from the start. She made the entire process so seamless to the point that I know she is who I want to contact for my next home purchase or refinance
We thank so much for Zach and his team because of them yesterday we got a new home. From the beginning I never thought buying a house specially me been a veteran. Zach from the start explained to me the process and always assure me the he would work hard to make it happen and he did. Believe me they went far and beyond to make it happened. They always calling and texting keep us updated, answer questions and make us feel confident of the process. Tools are awesome, the website and app give you a lot information and anything you need it complete the process. Any Veteran think to buy a house, trust Zach and Veterans United.
Great team and great people from the bottom of our hearts Thank you Zach and your team to make a dream come true.
Tommy Purk was incredible. We never felt rushed while we were searching the market. He was there anytime we needed him and always had answers for everything we had!
Madison was absolutely exceptional throughout our entire home-buying journey. From start to finish, she worked tirelessly for months to ensure we made it to closing, despite the many hurdles we faced being located overseas the entire time. What could have been an incredibly stressful and complicated process felt manageable because of her dedication, responsiveness, and unwavering commitment to helping us succeed.She consistently went above and beyond… navigating time zone differences, keeping everything on track, and advocating for us every step of the way. Her communication was clear, timely, and reassuring, which gave us total confidence even from afar.Simply put, we would not have a home to return to without Madison. Her professionalism, persistence, and genuine care made all the difference. We are beyond grateful and cannot recommend her highly enough.
The team was great and I know my situation wasn’t easy. I didn’t get everything I wanted but they somehow managed to get me more than I was prepared for after all the ups and downs, thru no fault of their own. Super happy with VU and would/will recommend them, no doubt about that!
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The team I worked with was professional and followed up on all my questions and concerns very promptly. They took their time to guide me through this whole process. I truly value the friendship I developed with this Team during my loan experience.
Dalton and his team kept great communication throughout the whole process which made it easy.
The best part was at each stage it was a one stop shop for providing documentation and getting my questions answered which reduced the stress of home buying.
Process was a bit lengthy, but on all in all it got the job done
