Ben and the VU team made the process easier than I could've imagined. Only regret is I waited so long!
Working with Brice at Veterans United was an absolute blessing. As a first-time homebuyer navigating this journey on my own after divorce, I was honestly nervous about the process—but Brice made everything feel manageable and even exciting. He was incredibly kind, knowledgeable, patient, and truly a steady guide through every step.What stood out most was how attentive and supportive he was—not just with me, but with making sure my daughter and I felt confident and cared for the entire way. Thanks to Brice, we’re now in our beautiful new home, living the American dream once again.If you're looking for a lender who is organized, trustworthy, and genuinely invested in your success, I can't recommend Veterans United—or Brice—highly enough!
The team made it so easy and trouble free by always being there to answer questions and being encouraging.
Shawn was a phenomenal from the start and helped my family so much getting us into our first Home, when Shawn was around Chris was just as great and made this process so simple
The team was excellent! They were communicative, answered all my questions and made sure everyone was working according to the rules and on time. I thought this would be stressful since it was online but veterans united made it so easy!
So glad to work with Veterans United. You've given us our forever-home.
My team was amazing and I’m so glad I was able to experience them!
Not very cohesive. Communication was not optimal. Seemed like the person working our loan was new to the process and dropped the ball on several issues. Thankfully, Julia stepped in to attempt to correct the issues. Was not a very professional or competent process.
Response from Veterans United
Hi Christopher,
Thank you for sharing your feedback. I'm sorry to hear that your experience felt disjointed and that communication throughout the process did not meet your expectations.
I understand how frustrating it can be when you don't feel confident that everyone is aligned and moving your loan forward smoothly. I'm glad Julia was able to step in and assist, but I'm sorry that the overall experience left you questioning the professionalism and support you received.
I'd appreciate the opportunity to learn more about your concerns and review your experience further. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Amanda and all were 10/10
Billy and his team worked hard to get our loan done and on a deadline that was not of their making but ours whenever they pre-qualified us and came through for us.
Quick steady and easy.
Really nice people
Mary Davis exemplified outstanding customer service. You could literally hear her smiles and enthusiasm through the telephone. She was always helpful, sharing insight no matter the time of day or night. There are a few things/events that occur in life that always seem to coincide with stress, having a baby and of course buying a home, however in this experience, stress was an emotion that I did not feel for once and for that I’m truly grateful. I would highly recommend Mary to family, friends.
I appreciate all the efforts of the full team. It was a great experience.
