Fantastic. The gift I received from her and the team was very well thought out and even included something for each of my kids for which I recently received full custody of.
The team did an awesome job.
This is my second time going through Katie Hayes at Veterans United. The first time was easy. This time I was dealing with an unruly seller and not using a realtor. It was complicated but they made it very easy and went out of their way to deal with the rude seller. Katie Hayes and her team also sent a get well soon care package to my Nephew who was hospitalized. They didn't have to do that but they did and I will always remember them and be grateful. These are real people with real feelings. I imagine this second purchase would have never happened without them. Thank You so much Katie and the rest of her team who was helpful and nice every time I called to ask questions.
Working with Brice at Veterans United was an absolute blessing. As a first-time homebuyer navigating this journey on my own after divorce, I was honestly nervous about the process—but Brice made everything feel manageable and even exciting. He was incredibly kind, knowledgeable, patient, and truly a steady guide through every step.What stood out most was how attentive and supportive he was—not just with me, but with making sure my daughter and I felt confident and cared for the entire way. Thanks to Brice, we’re now in our beautiful new home, living the American dream once again.If you're looking for a lender who is organized, trustworthy, and genuinely invested in your success, I can't recommend Veterans United—or Brice—highly enough!
The entire team of veterans United home loans. We're excellent from beginning to end. Especially Jason, Megan and Brian.
And Joshua
Thank you so much.I appreciate you all
Wonderful experience with great communication the whole way, a special thank you to Ashley for reassuring us and helping us along the way!
As a first time homebuyer, The Team I had for Veterans United was truly exceptional.
Great experience especially for first time buyers
Communication was outstanding and very helpful throughout the entire process.
The entire team we worked with was great!
So glad to work with Veterans United. You've given us our forever-home.
Casey and Heather are an amazing team!! I would and WILL be recommending Veterans United to any of our military friends. Thanks for making our home dreams come true for the second time! 🥰
Kyle was the person charged with helping us and wouldn't answer my calls. When he did he would try and make excuses as to why we went back to underwriting or why certain amounts were on the closing disclosure. He is either unedjucated in his current position or too scared to take his position serious and represent me and get answers from other departments. This isnt my first va loan and this was the worst experience i've ever had. My realestate agent and my self and atorney had came up with a perfect plan to remedy the plumbing and water damage repair costs and situation. But Kyle instead sent us back to underwriting for an escrow hold which underwriting ended up denying and later Kyle ended up passing us off to uper management who went with our original plan. This wasted costed us significant out of pocket cost that we werent prepaired for. As well as wasted everyones time. Closing was pushed back and costed us our payout at closing to significantly decrease and be applied to interest on a property i didn't even step foot into yet.
Response from Veterans United
Hi Cameron,
I’m really sorry to hear this VA loan experience was so difficult, especially since you’ve been through the process before and knew what to expect. I can understand how upsetting it must have been to face delays, confusion about underwriting decisions, and unexpected costs that caught you off guard. It sounds like you, your realtor, and your attorney put in a lot of effort to create a plan to handle the repair costs, and I regret that it wasn’t followed at first. I know that back-and-forth only added to the stress, pushed your closing back, and left you with added financial strain at a time when you should have been focused on settling into your new home. Closing on a home should feel like a positive milestone, not a burden, and I’m sorry that wasn’t your experience here. If you’d like to talk more about what happened, our Client Advocate team is available at ClientAdvocate@vu.com or 1-800-212-5200.
Even through some adversity, the team at Veterans United never rested until this deal was finalized! Great job to everyone involved!
Love working with Jamie and Chad and Jason! I want to say thank y’all from the bottom of my heart! Take care and be safe! Pray y’all have a blessed life! 🙏✌️😎
Sam and the team were great. Cooper was my first point of contact, and he did a great job welcoming me and making me have faith in the company.Overall great communication. Easy to contact. Portal is simple to use. 10/10.
A+ SERVICE. Would highly recommend it to anyone who asked.
I appreciate all the efforts of the full team. It was a great experience.
Craig and Daniel were right on point during the whole process. If I had an issue or saw a potential challenge, they were already working on that issue and the whole process remained fluid. If I had a question on something, it was answered both professionally and quickly.Just them being on point and heading off any difficulties took alot off the process itself. They were always available and always kept me informed on how everything was going at each step. This allowed me to plan ahead or anticipate each portion of the process itself!HIGHLY recommend!!!!!!!!!!
