Thank you all for ruining my life, you all sold me a lemon and told me tough luck. I went in on this not knowing anything, and was completely taken advantage of. After private inspection and following the VA home loan guidelines you all sold me a summer cabin and passed it off as a 4 season home. The interest rate was conveniently raised from 6.5 - 7.2 at the last minute. After 5 months of living here I have spent $3500 on heat, because the cabin doesn’t hold heat, and I have permanent cold damage to my toes from arriving the winter. I’ve have to get a new roof put in the home because the roof that passed all your inspections didn’t qualify for home owners insurance. It is cold inside as it is outside here, and you sold me this home for a soon to be foreclosure.
When I called about this, all of this, your company told me tough luck, there’s nothing we can do for you. The state of Maine told me they’d help but then forgot about me, there’s nothing department of veteran affairs home loan dept told me there’s nothing they can do for me, and pretty much that I’m an idiot.
If I could go back and give this house back and make things they way they were before I called you all I would, since that is impossible I want to congratulate you, for treating me like a number just like everyone else. A check in the box, whose entire life is soon to change because I am already behind on monthly payments because all my money went toward heat and surviving the winter.
When you inevitably take this house from me, I will be left homeless with awful credit. That moment will happen during your 9-5 job, when you get to go home I will be homeless.
Thank you for ruining my life.
The best part is when you sent me a congratulations gift. For context, before purchasing this lemon, I had to put down my cats due to a debilitating gum disease, both of them the same day. I had mentioned this to someone during this process. The gift you sent was a name plate with one of their names.
I hope that the universe works against everything you all do, so you won’t be able to destroy anymore lives like you did mine.Thanks for never listening to me, and rushing and pressuring me through this process, and congratulations for picking on the guys that are trying to just get by with what they’ve already gone through.
Response from Veterans United
Hi Justin,
Reading your review was heartbreaking. I’m so sorry for everything you’ve gone through — from losing your pets, to feeling misled about the home, to now facing financial hardship and physical health challenges. That’s an enormous burden to carry, and I hate that you're feeling like you were left to carry it alone.
You deserved to feel heard, supported, and fully informed throughout the homebuying process — not rushed or pressured. It’s incredibly upsetting to hear that you’re questioning the condition and livability of the home after closing, and I can see how all of this has made what should’ve been a fresh start feel like anything but.
Regarding the gift, I want you to know it came from a place of compassion. Our team remembered your story and hoped to honor something meaningful in your life. I’m so sorry it came across as insensitive — that was never our intention, and I hate that it caused more pain.
While our ability to intervene after closing is limited, especially with property condition issues, I still want to do whatever I can to support you. If you’d be open to it, I’d like one of my team members to talk through your concerns and walk you through any potential next steps — whether it’s getting in touch with the VA, your inspector, or other professionals who may be able to help.
You can reach my advocates directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday, 9 a.m. to 5 p.m. CST, and if a conversation doesn’t feel right now, just know that we’re here when and if you’re ready.
Veterans United may not be the easiest to deal with, with all that they ask (this was my only home buying experience though) but overall they were great. I closed on time, just wish I could have closed a bit sooner.
I was never in the dark with the where the process was at. The team kept me informed every step of the way, and was more than willing to help with any questions that I had
Big shout out to Justin and Jared for helping us buy our first home! We are so happy! Thank you for making the process so easy and smooth!
Thank you so much Veteran’s United….for making my homebuying dreams come true…
We couldn’t hope for a better team than Veterans United. They were personable, available and professional from initial contact through closing. In short, they were flawless. Their “To-Do List” helped navigate us through the complicated process of securing a home loan. With Veterans United we were able to make our dream come to fruition.
Mike and Shawna was always quick with an answer to whatever question I had. They were very supportive, calling and walking me through the parts I didn't understand. I always felt like I was their only client.
You made a dream come true. You are so patient with my ptsd. you worked with me on the house I had chosen. I appreciate way you explain everything in detail to me. Again thank you for everything
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Love the app, to do list etc. Very easy to use, easy process. People make the home buying process out to be daunting. VU made it simple and easy.
Veterans United made it possible for us to achieve something we thought was impossible, from setting us up with the lighthouse program to get my credit where it needed to be (thank you Charlie Holobach), to the final paperwork, they made this process a lot easier.
Treated me well.
The Veterans United team has made this process very efficient
I would recommend Aaron and Zach especially because to anyone looking to buy a house! They communicated with me completely through the whole process! 10/10
