Veterans United, thank you all so much for allowing me to use your services. This was the smoothest transition ever as you all really do help and take care of Veterans. Huge shout out to Joel and Crosby. They are awesome!!!
With the VU team there is very little that you have to do. You are kept informed and actively notified of all things requiring your review or approval.
The whole team was easy to work with, explained in detail specifics and answered all questions promptly
This has been a very positive experience. Mary and her team was always prompt and helpful in everything I needed. There was never a time I had to wait for a reply to an email or phone call, it was always a quick and professional response. Thanks
Ashley and Olivia were absolutely amazing, answered all of our questions, kept us updated and informed every step of the way.
I already recommended my cousins dad to try veteran’s united.
I would truly like to thank the entire team for their support and guidance throughout this entire experience. They made it as pain free as possible
Mis Bailey is just awesome . Could not have gotten through the process without her. She is the employee ever employer needs. Just wonderfully. You are blessed to have here
Honestly, the loan officer was not truthful upfront. Even when first contacted the staff became aggressive, and later into the ordeal I surmised he was bamboozling me about interest rate, which I was adamant I didn't want to buy ! I verbalized I was just to buy the home outright with cash, which was met with more salesman tactics. It was round & round of garbage about V.A rates changing everyday & when I spoke with other loan officer I was told the rates were at the rate 5.25 without buying points! But all I got from your agent was locked it in , never mentioning $7000 charge was not in my interest , and I surmised after seeing my bank statement, I felt targeted as if to loan sharking. That loan officer never answered the last e-mail on all my concerns about unfair lending with VU and all my concerns when I saw estimate went from 23, 000 to $29,000 ...fraud.
The whole interaction w my loan officer & VU personnel stressed me out! I really don't have anything positive to say about my experiences with VU and will have my concerns addressed further.
Response from Veterans United
Hey Rosetta,
I’m really sorry to hear how upsetting and stressful this experience felt from start to finish. What you’ve described around communication, pressure, and uncertainty about your loan terms is not how the process should feel, and I can understand why this left you frustrated and concerned.
I’m especially troubled to hear your concerns about how the interest rate and points were presented, along with the increase in your closing costs. Those are important details that should always be clearly explained so you can make informed decisions with confidence. Feeling like you weren’t given straightforward information or that your questions went unanswered is something I take seriously.
I’d really like the opportunity to look more closely at your loan file, including the communication you received and the changes you mentioned, so we can better understand what happened and provide you with clear answers.
If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
I started working with Ross Mclanahan and his team at Veterans United about 3 years ago and just couldn’t find the right home. They helped me navigate through 4 different choices in just the last 6 months. They were always available, and when they couldn’t take my calls they would call me back within 15-30 minutes during business hours. Oftentimes they would stay late to assist me. When I got frustrated they maintained professionalism and went above and beyond. Ross went well beyond what I expected and got my rate down to something in the 4% with what I can only call “imaginary money magic.”
We are very pleased with the service that was provided for us to purchase our new home. We will definitely refer for future business
Blake Thompson was on it and was always there every step of the way when he is needed.
My Veterans United loan officer Greg went above and beyond the call of duty to assist me with the purchase of my new home. Immediately after applying for the loan, Greg reached out within 5 minutes and I was preapproved within 15. I realized his exceptional, meritorious service when he returned all calls as promised. He made countless calls to my finance company, insurance company, etc often holding in queque for an hour or more at times and continued to return calls each and every time as promised. He distinguished himself as an extremely skilled and accomplished professional. He continued to make contact with all necessary agencies until the promised closing date was met, which in my mind was record time of only 3 weeks. Because of Greg I will tell anyone looking to purchase a home with a quality loan company to look no further than Veterans United.
The team was easy to get in touch with with and helpful with all questions during the process
Ken, Natalie, and Brandon were all amazing! Ken was the one I dealt with the most and not only did he answer calls after hours, he coordinated directly with my realtor which was a tremendous help to us since we are overseas.
