Fantastic refinance work, would do business again.Brice struck an excellent tone, built trust and communicated through the process, easily one of the top loan officers I've worked with and the most experienced with VA loans.
Awesome company, and staff!! Extremely courteous, and helpful throughout the whole process!!
Veterans United has been helpful from the beginning. After shopping around various lenders this one stood out to me better than the others. No spam text messages, No spam calls. They were very clear with what my options were and I believe they truly cared about the borrower's needs. One thing I would say they could improve is the communication between lender and borrower. Instead of having the borrower directly reach out to the lender, I would try to maybe schedule a call and give an overview about the offer you are receiving and things that may or may not change in your disclosure. I know the borrower can just call and request this information but as a courtesy to the borrower, I would have preferred a call because my disclosure changed numerous times .It would have been nice for the lender to call me about these things once in a while. Overall though, great experience. I would recommend to others.
This time for refinancing I went through Ben Choi and he was great. He made sure I understood every part of the process with it being my first time. I always recommended veterans united to all my military family.
The documents requested are not the long list most mortgage companies and lenders require. That was so nice.
Brent and Julie were great. We had worked with Brent before, so when we made the decision to refinance we called him directly.
Ryan is the man when it comes to a smooth and easy transition for refinancing. He kept me updated about everything through the whole process. Thank you Ryan and to the rest of the Veterans United team.
My family and I really appreciate Matt and the team at Veterans United, having their assistance and guidance during our VA Streamline was amazing. Thank you Veterans United.
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Veterans United Loan Agent Nina and Annie were there for me from start to finish. I was unsure and anxious about refinancing, but they explained everything in detail and it made sense for me to do a refi.
This is my 3rd time using VU for my home purchase/refinancing needs. Ashley K. and team are wonderful to work with and respond almost immediately to any emails I sent or phone calls I made. They make the process really seamless.
Tony and his team did an excellent job with my refi. They were able to insure I had all my paperwork and forms completed in a timely manor. They were responsive to any and all of my questions and if I did not understand a part of the process they took the time to explain it so that I understood what was happening and the steps needed to complete the process.
Josh Jennett and his team work quickly and answer all your questions. I've been working with them for over three years since I got my first mortgage. They have notified me when refinances were beneficial and always kept me informed. I appreciate Josh and his team for all they do. Go with Veteran's United!
