The team communicated well. Any updates at any point was addressed
Thank you to Bill and his team for helping us with our first home!! Their constant communication and effort really helped us feel at ease during the whole process!!
Staff was friendly, and answered my questions. They failed to pay attention to details (asking for clarification when the provided email chain held the answers) and asked for documents, that had been sent. Additional costs were added at closing. They failed to act in a timely matter and our closing got pushed back over a week. That added around $1000 in additional cost between moving trucks and securing my interest rate, not to mention the added stress of extended stays with family. The added fees and
Response from Veterans United
Hi Kyle,
Thank you for recognizing the friendliness and responsiveness of our team. At the same time, I'm sorry the overall process caused you so much frustration. Having to revisit information or documents you'd already provided, followed by a delayed closing and unexpected costs, isn't the experience you expected when buying your home. I understand that the disruption went beyond the closing itself and created additional stress for you and your family.
I'd appreciate the opportunity to review your experience more closely and better understand what led to these concerns. Please contact my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Outstanding until near closing. Didn’t get CD and closing funds wired until late on Friday before closing on Monday. Need a couple days built in at the end for uh ohs.
You have enabled my wife and I the ability to finally realize a long held dream. And we both are very thankful to you and your team, Thank you!
We can't say enough good things about Veterans United! They were fantastic all through the pre-approval to the closing process. And their reps were easy to get in touch with and explained everything to us in an easy-to-understand way. We can't imagine what our mortgage experience would have been like if we had not been with Veterans United.
Everyone was Exceptional!
I have nothing but good things to say about Veterans United! They made everything so quick and easy. We love our team and they were such a huge help with everything!
I couldn’t be happier with my experience with Veterans United Home Loans. Scott, Josh, and Ashley were absolutely amazing throughout the entire process. They were professional, knowledgeable, responsive, and always willing to answer my questions and keep me informed every step of the way.
Buying a home can be stressful, but having a loan team that genuinely cares makes a huge difference. Scott, Josh, and Ashley went above and beyond to make sure everything went as smoothly as possible. I always felt like I was in good hands and that my best interests were a priority.
I highly recommend Veterans United, especially Scott, Josh, and Ashley, to any veteran looking to buy a home. They made what could have been a stressful experience feel much easier, and I’m extremely grateful for all their help!
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Great work at making such a difficult situation so easy for the buyer
The whole team who helped my family and I find our forever home was awesome. I would recommend them to anyone who's looking for a home. Hands down they had our SIX.
The team was great, knocked everything out pretty quickly, and we closed early! They made everything really easy for me.
The team I worked with are extremely professional. I had a great time purchasing my home, and most of that was because Janeanne and her team did such a good job. Communication and ease of use with their app is top tier.
