I was a first time home buyer going through a terrible experience with seller issues, but my team of lenders, through Veterans United, stepped up and went above and beyond to help me through it all. They were always available and they made sure that I understood everything at all times.
During my home buying process I personally stumbled due to some personal issues but as I corrected the issues my loan officer Janeanne Stephens there letting me know that when I was ready they’ll be there. When I started the process it took me less than a month from Start to finish. During the process I expressed to my loan officer that I was very excited yet afraid of it being kicked back because of underwriting but she assured me that it was normal to feel that way but it will be okay and it went very smooth, it helped that I responded to every request that my loan officer made by getting them the things that were needed to move forward and because of that it went smooth and fast! The team (Danielle) also made sure they explained every single step and walked me to the finish line. Thank you Veterans United for making this dream come true!
Thank you to Bill and his team for helping us with our first home!! Their constant communication and effort really helped us feel at ease during the whole process!!
Honestly didn't know if I would ever be able to afford to purchase my own home, but thanks to veterans united they turned my dream into a reality.
They made the process so smooth and easy kept you informed the whole way of the time. It was amazing and I appreciated everything that the whole team done to make the process so easy.
Erik Herman is phenomenal. This is the third home purchase I have had as him being my loan officer. He is truthful, down to earth and listens to what I have to say.
Ready to see for yourself?
Experience first-hand why 383,888 homeowners give us a perfect score!
Words can't express how amazing the Veterans United team was. From the second I hit submit on my pre-approval inquiry EVERYTHING went so smoothly on their end! Brice provided timely information and gave some good advice on how to proceed in various situations. Marina helped so much when I wasn't sure how to get a document or needed an alternative solution; she usually responded with "I've already done it for you" - epic! Veterans United quite literally carried me through this home buying experience and lifted the weight off my shoulders. Hands down would yell from the roof tops to all Veterans to work with Veterans United!
I highly recommend Zach to anyone looking to use a VA home loan! He did an amazing job helping me through the process, especially when it came to obtaining my Certificate of Eligibility (COE). My situation was difficult, but Zach went above and beyond to get everything taken care of. He was persistent, knowledgeable, and dedicated to making sure everything worked out. As a service member, I truly appreciated his patience and effort in helping me achieve my goal of becoming a homeowner. I’m very grateful for all his hard work and would absolutely recommend Zach to anyone looking for someone reliable and committed to helping veterans navigate the VA home loan process!
The team that helped us was amazing. They were professional curtious and ectreamly friendly. Any questions we asked were answered in a timely manner. They were very helpful the entire time from the very start till closing. We would definatly recomend them to any of our friends that might be looking for a house.
We can't say enough good things about Veterans United! They were fantastic all through the pre-approval to the closing process. And their reps were easy to get in touch with and explained everything to us in an easy-to-understand way. We can't imagine what our mortgage experience would have been like if we had not been with Veterans United.
I would like to thank jay c, Andrew and ward for what they have done. They always answered my questions in a timely manner. If they didn’t know the answers they made sure someone that did contact me right away. This team rocks!! Don’t hesitate reaching out to them with any home buying needs!!!
Buying this home was a long, stressful process for us because of some unexpected circumstances. Collin and the rest of the team worked with us and kept us informed every step of the way. They were quick to explain anything that we didn’t understand and genuinely seemed to care. We will definitely recommend Veterans United to friends and family who want to buy a home.
Our experience was outstanding.Alberto went above our expectations and made it happen for us!
I enjoyed my time with the VA United home loan. They mean the process very easy communicated very well.
Scott and Daniel stayed in touch and worked through a situation with a private road and still closed early. When talking to both felt like we were old friends getting business done. We will use them again in the future.Damon
What a great experience working with Mr. Ross and his team, they made the whole process seem easy!
They are great to work with and made the entire process a piece of cake.
The whole team who helped my family and I find our forever home was awesome. I would recommend them to anyone who's looking for a home. Hands down they had our SIX.
Previous experience was much better..Communication was terrible overall. Not well organized. Final closing cost were in question uo to 24 hours before closing. Incorrect mortgage document sent to closing. Not a good experience.
Response from Veterans United
Hey Christopher,
I'm sorry this experience didn't live up to your previous one with Veterans United. I understand how frustrating it must have been to deal with communication issues, uncertainty around closing costs, and incorrect paperwork so close to closing. You should feel informed and confident throughout the process, and I'm sorry that wasn't the case this time.
I appreciate you giving Veterans United another opportunity to help with your home financing needs. I'd welcome the chance to learn more about what happened. Please feel free to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Alex Aldrich is an asset to VU, made the difference in our decision to work with VU.
