I just don’t know if I could have done it without VU . The entire process from a. To z The team helped me every step and follow-up . I am enjoying my Senior life . In my own Home. Unbelievable thank you.
Nick made me feel so safe going through this process. I have trust issues and I can be pretty pessimistic about things, but Nick was wonderful in explaining everything to me, giving me updates on the process at every stage. He really listened to my concerns and focused on allaying them. He was also very proactive preemptive, bringing up questions that I had but hadn’t been able to formulate and verbalize yet. He was kind and approachable without being the overly enthusiastic, over bearing “salesman” type. I could let my guard down.
Our VA team was outstanding. Everyone was so kind, knowledge, efficient, and more than helpful. Because of this amazing team the whole process was less stressful and easier to navigate.
Jon and the Team really helped me every step of the way! Sometimes I feel when doing big purchases people want you to know “everything” but Jon and the team were always happy to help and explain everything to me! I never felt judged or mistreated by the team! Definitely continuing my journey with MYVU!
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Clear and consistent communication between the entire team. Easy to use app. Responses during normal business hours showed good work life balance for the team, while they were good at answering things towards the end of the day
The entire Team was great to work with! They were very knowledgeable and always willing to answer any question I had! Great experience working with Chance and his Team for the second time!
Josie was very helpful at explaining everything throughout the process all the way until closing. She was always responsive and worked fast through really difficult and tight deadlines to make closing as fast as possible.
We were in dire straights, our home had mold and I am disabled from Iraq. We turned to an internet search and we found Veteran's United. We went from a hotel to air bnb, but the team was there with us throughout the wait. Their kind words kept me sane, and my mind at ease. They never said we can't or anything negative to us. Sometimes I thought they were Superheroes. I will sing their praises, and HIGHLY RECOMMEND them to all my Veteran friends, and once again for me and my wife Katrina, and daughter Peyton thanks for our GREAT home and new lease on life. SSG(R) Rico Rawls
This team was phenomenal, never once did I have a question go unanswered or a call that wasn’t responded to in a timely manner. Would recommend to any veteran
The people were nice and easy to work with and everything was easy to submit. The initial loan I was offered had several thousand dollars of fees that other companies wouldn’t have charged. I had to get a competing loan offer to get these waved. When the time came to close I was blindsided by costs far higher than what was given to me in earlier estimates. I expected the information given to me to be accurate but instead I almost couldn’t afford to close. I was given a credit by the seller to fix some of the issues with the townhome I bought but none of that money is left after closing. I expected my agent to give me accurate information to make informed decisions and plan my budget accordingly. This did not happen. I have already talked one of my friends into walking away from veterans United.
Response from Veterans United
Hi David,
I'm glad to hear the team was friendly and made parts of the process easy, but I'm sorry the financial side of your experience was so frustrating. I understand how stressful it must have been to face unexpected costs at closing, especially when you were relying on earlier estimates to plan your budget. You deserved clear communication throughout such an important purchase. I'd appreciate the opportunity to look into your concerns further. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
I can’t say enough good things about Veterans United. Ken and his entire team made the process of buying my first home incredibly easy from start to finish. They were always there to answer questions, keep me informed, and help me through every step of the process.I’m incredibly grateful and thankful for everything they did to help make becoming a homeowner a reality. I truly appreciate Ken and his team and would absolutely recommend Veterans United to anyone looking to buy a home. I wouldn’t hesitate to use them again in the future.Thank you for helping me get into my first home!
Mr. Dapkus's team consists of very helpful and hardworking loan specialists, namely Lindsay Doty, Jessica Erb, and Kyle McCune. I hope to have these individuals work with me in the future.
I wasn't sure how this whole experience was going to go but Tyler and his team made it easy. He answered any and all questions I had in a timely manner.I was given all the support that was promised in the very beginning. I would 100% do it again. Thank you all for the positive experience.
