Chase and his entire team worked diligently and tirelessly to get me funded for the home just closed on. They always kept me up to date and in task for the requirements necessary. Nothing but Gold Stars for each one!!
Felt they genuinely wanted to give me the best mortgage rate possible. Even after shopping around , VU was my top choice .
Lora Grenier did an awesome job as loan coordinator but between my Loan officer Abbie and my realtor Rhonda, I have never felt like more of a middle man in my life. The feed back and follow up communication was cast into the days of telegram. There were more questions than answers. When Lora sent out the email list by name and responsibilities the items that needed to be completed, out of my control.. I had no response from the responsible parties, Abbie, Rhonda. I had to actually ask for documents with a possible follow up from Abbie or Rhonda days later. I don’t mind doing a little leg work but if I’m not privy to the info as a buyer I should be informed of when a document is moved forward, this was not the case. After waiting for days to see if a task had been completed, I would follow up, only to be told everything was taken care of and then a week later it turns out it wasn’t. No one was on the same page. Because of this fumbling, we missed closing date twice and finally we were able to close the third time around, but didn’t have the actual date and time until the afternoon before. Luckily the sellers didn’t back out after this total mess. I found the process to be shaky and unresolved at times I found the value in my time to be worthless. I think the shortcomings of this company are its ability to communicate in a reasonable time frame with clarity, feedback, and resolve. I felt good coming in but I felt left in the dark at the end with a big congratulations. Good customer service has become hard for many companies to pass on to the consumers and I feel the same here. Do better, hire better, more ambitious, competent, and considerate employees would greatly change a guys mind. Personally I don’t think folks strive to do a bad job but if it’s your job, do it well. I understand this may sound harsh but the truth is your scope of work is your scope of work… do that work and you cannot fail. Folks spend a lot of money here and the last thing some average joe working his butt to make a life wants to do is your job. I will not recommend this company to any, friend, family members, or employees of mine. Bad taste in my mouth.
Response from Veterans United
Hi Jeremy,
Thank you for taking the time to share such detailed feedback. I’m glad to hear Lora made a positive impression and worked hard to help keep things moving, but I’m very sorry the overall experience left you feeling frustrated, unsupported, and stuck in the middle of communication gaps throughout the process.
I can understand how discouraging it would be to repeatedly follow up on items outside of your control, especially when timelines continued to shift and expectations weren’t clearly communicated. Buying a home should feel coordinated and transparent, and I’m sorry that wasn’t your experience here. Missing closing dates and receiving last-minute updates only adds more stress to an already important and emotional process.
Your comments about communication, follow-through, and clarity are important, and I appreciate you being honest about how this experience impacted your trust in our team. I also recognize how much time, effort, and energy goes into purchasing a home, and I’m sorry you were left feeling like your time and concerns were not valued appropriately.
I’d appreciate the opportunity to learn more about your experience and review the concerns you raised. If you’re willing, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages received outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Thank you all so much. I’m forever grateful for your help and guidance through this process and was very easy home buying experience.
Seth made the entire VA home loan process straightforward and stress-free. He stayed on top of everything, communicated clearly, and didn’t waste time with unnecessary back-and-forth. Anytime I had questions, he broke things down in a way that actually made sense. You can tell he knows the VA process inside and out and genuinely cares about getting it done right.
Maggie was very efficient and kept me informed about everything that was going on.
This was the easiest house buying experience I could have imagined. This team was awesome.
Everything was a complete lack of professionalism from the get go. The realtor was rude and negotiated in bad faith which really made us lose all trust in her. We also were threatened with repercussions when we said we wanted to terminate the wentire deal due to being treated like shit through the whole process. The lender told me I was full of shit when I told him rates had been dropping for almost a month but our rate remained the same. We were promised a rate break for using their shitty realtor. That didn’t happen. I sent screen shots of the rate drops and never a peep. He also told me that he would just call my wife instead of me because he has no spine and is a coward to not be able to talk to the man. We were treated as second rate and bullied and threatened into continuing with them “or else”. DO MOT RECOMMEND. I will make sure on every veteran page and post that you are not recommended. Good job taking advantage of vets.
Response from Veterans United
Hey Nicholas,
I’m very sorry to hear how frustrated and disrespected you felt throughout your experience. Buying a home should never leave someone feeling pressured, dismissed, or unheard, and I can understand why this process damaged your trust. Your concerns about communication, professionalism, and how you were treated are serious, and I appreciate you taking the time to share them.
At Veterans United, we want every borrower to feel supported and respected throughout the process, and I’m sorry this experience did not reflect that. I would appreciate the opportunity to learn more about what happened and review your concerns further with the appropriate teams.
Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
I appreciated the fact that I was able to connect to everything i needed for the purchase. Insurance, security system, realtor. Great experience.
We highly recommend Veterans United - they made two confused young adults into home owners!
Jamie has been more than exceptional throughout the loan process and I really appreciate how available and knowledgeable he was!
I was very pleased with the service I received from my loan officer, Tim Spears. He was very professional and timely with his communications. When I had questions, he clarified with a phone call.
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This is my 2nd time using VU and once again they were out standing.
Veterans United helped my wife and I be first time homeowners and this picture is from our closing day.
Tina was exceptional, and answered every question no matter the time of day.
The team works constantly to ensure every step of the loan process is done fast and accurately
