Communication with Kathy was not good!
Sam and Codi are the best in the business!
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
The best experience ever, made the whole home buying experience painless! Thank you Josh and your team!
I would definitely recommend Veteran's United to my family and friends. The high level of professionalism and amazing customer service, are exactly what I look for in a service provider. I want only the best for my family and friends and that is what Veteran's United is.. the best!
I love these guys
Great communication and explained things in full detail without talking over my head. Made me feel really comfortable from the beginning and work to close on my home.
I’m very happy with the job they did for me Ms Maloney treat me very professionally with respect also all her teams thanks to them i have my house with the effort and support thank you everyone….
Thanks Blake and our whole senior loan team, for our first home, happy holidays!!
The entire team was amazing. Nikki Collet, Chris Lunn, and Chris Kubat were incredibly informative, helpful, and made my first home buying process much easier and less stressful than I could have imagined. Cooper and Jacque were also great! Thank you all so much!
The team put together to help me was amazing Chase, Kole and Madison were on top of everything and did an amazing job communicating every step with me.
If I could give you a higher score I would. Veterans United were OUTSTANDING!!!!!!!!
Stephen Coloni and his Team were incredibly Helpful and understanding, I couldn't get
through the process without him and his team. Thank you so much!
My loan team was incredible in every way! I have to say Kat was on top of everything and I enjoyed working side by side with her! I also want to give a shout out to Megan as well her and Kat were great together and we were sad she left the team, but happy she got a promotion she deserved. Great job ladies thank you for making this all happen.
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My home buying experience was excellent and I would definitely recommend you
GREAT,SUPER etc.!!!!
My loan team was awesome. They guided me every step of the way to my forever home.
The worst experience I’ve ever had in my 11 home purchases I have had.
Response from Veterans United
Hey Tuan,
I’m really sorry to hear that this was the worst homebuying experience you’ve had out of all your purchases. With as many homes as you’ve bought, you know what the process should feel like, and it’s clear we missed the mark this time. You deserved better communication and support along the way, and I truly regret that this experience caused so much frustration.
We take this kind of feedback seriously because it helps us see where we can improve and ensure no one else feels the same way. My Client Advocate team would really appreciate the chance to talk with you and learn more about what went wrong. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
