The Team, we worked with was nothing but wonderful people. The time they put in to make sure everything was done, was excellent all way to the end. If we could give them 1000 points, we would. May you all be blessed.
Thank You again.Gregory and Sharon Taylor (Army)
Everyone at Veteran's United were quick and efficient. They made a normally stressful process easy.
Love the team made dealing with the sellers team so easy, very supportive and transparent across the board.
I had a wonderful experience with Veterans United. Everyone was so communicative, helpful, and reassuring. Brandon and Keri, who dealt with the nitty gritty of the process were amazing.
I appreciate the time and effort of the Ross Deeken team. Drew Deutschman I have no words for his hard work and dedication I am indebted and grateful to Veterans United you guys and gals are a blessing. Thank you so much.
Wish i never went with the VA.even the agent from Beezer homes who built my home said this was the worst people they dealt with.
Response from Veterans United
Hi Antonio,
I am sorry to hear that your experience left you feeling this way. Buying a home should be an exciting milestone, and I regret that your process did not meet your expectations.
I cannot speak to the perspective of other parties involved, but I do know that we strive to provide clear communication and a smooth experience for our borrowers. If that was not your experience, I would appreciate the opportunity to better understand what happened and where things may have fallen short.
If you are open to a conversation, please contact me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and we typically respond the next business day to messages received after hours.
Thank you for your feedback. I hope we have the opportunity to connect.
Sincerely,
Claire S., Client Relations Manager
Right away Veterans United put me at ease. They made sure that their team got familiar with me as a client. Videos was made available to view and a 'To Do List's was put in place. Every day a team associate checked to see if I was on task with understanding the information that I was to provide and when necessary they stepped in to assist.
Awesome … Very thorough and helpful.
Smoothest and easiest home buying experience!
As a first-time home buyer, I had no idea what to expect. Jon and his team were great at walking me through the process. They acted quickly when I was forced to push back my closing due to a COVID19 related illness. Jon, you're the best!
Outstanding
The team that assisted me with my new mortgage application was outstanding. Extremely helpful and professional. Especially Kelly Bivens. They made the process simple and smooth for me. We also had a little bit of fun in the process. Veterans United is the only one that I would recommend.
Thanks for the great support and service.
Casey is the best there is? He is a blessing and Veterans United couldn’t be better. I will always support them and refer anyone I know to Casey.
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Experience first-hand why 366,778 homeowners give us a perfect score!
Very transparent and Informative the communication was excellent never had problem v contacting Veterans United
Although I might have not like everything they told me communication was immediate and to the point, great job.
The whole team was excellent. I wanted to recognize Brittany for her selfless assistance as well. smooth process, every step was explained and simple.
There was some snags and stuff that I wasn’t sure why or how they happened. But I did get my house and I am happy with my purchase!
Very helpful. The team work together to process our loan through.
Truly a remarkable experience. The staff was very professional and knowledgeable. Most of all they made themselves available for any questions you may have. That’s important.
