Jon Tempelmeir was the laziest, disingenuous , downright immoral person I have encountered in years. His laziness almost cost me a VA loan, but old sleazy Jon conveniently offered another loan an entire 1% higher which would have netted VU about $50K more in profit. I had to make phone calls myself and get lazy Jon’s screwup fixed. Stay away from Jon Tempelmeir and his equally lazy sidekick Madon Kane.
Response from Veterans United
Thank you for sharing your experience, Andrew. I can understand how frustrating it must have been to navigate changes to your financing, especially when you were counting on a timely closing. I'm sorry the process left you feeling that your concerns weren't being prioritized.
I know our team worked hard to navigate the challenges surrounding the condo approval and ultimately get your VA loan across the finish line. However, I also recognize that the additional waiting period and uncertainty surrounding your closing date added unnecessary stress. Even when certain requirements are outside our control, clear communication about what to expect is incredibly important. I'm sorry we didn't do a better job of setting those expectations.
I appreciate the time you've already spent speaking with our Client Advocate team and the opportunity to better understand your experience. If you'd like to discuss anything further, I'm available at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
When I decided to use my VA Loan, Scott Beasley was the representative who was assigned to me; he is great. From applying for the loan to closing, everything was so easy and flawless. If you called with a question he would return your call. He and his whole team are true professionals.
Casey was absolutely amazing! He walked us through the process and did not rush us to buy anything! For a 2 year process he made it seem like it was just a few months of looking! Then when the time came to sign on our home he helped us find what we needed and was timely in communicating any need! Would buy a house from Casey again in the future!
Jon McCarty rocked! He was quick to respond, reliable and skilled. I’ll be happy to use his wisdom and experience in the future. He was outstanding to work with every step of the way. I’m grateful for Veterans United for helping me secure not one but two homes over the past 10+ years. I am grateful for the entire team at Veterans United and highly recommend them to all Veterans!
Tim and good Tim were very knowledgeable and patient. They made my experience as a first time home buyer easy and stress free!
Great job, I am so happy with my experience with Veterans United.
I appreciate the time and effort of the Ross Deeken team. Drew Deutschman I have no words for his hard work and dedication I am indebted and grateful to Veterans United you guys and gals are a blessing. Thank you so much.
The greatest team I've ever had in think they deserve a raise especially my team happy memorial day too you all!!
The whole team at VU were very professional and very helpful! I was truly amazed at how the team was able to get me in a house is quick and painlessly.
No integrity, no honor was the worst experience as a first time homeowner. Should never be this difficult.
Response from Veterans United
Hey Johnny,
I’m really sorry to hear that your experience left you feeling this way. Buying your first home should feel exciting, not exhausting and discouraging. I can understand how frustrating it would be to go through a process that felt far more difficult than it should have.
We never want anyone to feel unheard or unsupported during such an important milestone, and I appreciate you taking the time to share your perspective. I’d welcome the chance to learn more about what happened and see if there’s anything we can do to help address your concerns. You can reach me directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received after hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
The Team, we worked with was nothing but wonderful people. The time they put in to make sure everything was done, was excellent all way to the end. If we could give them 1000 points, we would. May you all be blessed.
Thank You again.Gregory and Sharon Taylor (Army)
Everyone at Veteran's United were quick and efficient. They made a normally stressful process easy.
Love the team made dealing with the sellers team so easy, very supportive and transparent across the board.
Dear Sean Newcomb and the Veterans United Team,
I wanted to express my deepest gratitude for your incredible help in consolidating my first and second mortgages. I know the Certificate of Eligibility (COE) process was challenging, but your refusal to give up meant the world to me. You made a difficult situation feel manageable.
I will truly miss our callbacks, especially hearing you say, 'How are you, Sal? How is your day going, and how may I help you today?' That personal touch and unwavering professionalism made all the difference. Thank you for your service and for looking out for a fellow veteran.
Best regards,
Sal Zisa
As a first-time home buyer, I had no idea what to expect. Jon and his team were great at walking me through the process. They acted quickly when I was forced to push back my closing due to a COVID19 related illness. Jon, you're the best!
We really good experience with our team. Anytime we would call, email or text the response was always quick. Colin, Matt, Brandon and Alyssa we thank you. Anyone else who helped us. Thank you
I had a wonderful experience with Veterans United. Everyone was so communicative, helpful, and reassuring. Brandon and Keri, who dealt with the nitty gritty of the process were amazing.
