Working with Veterans United was an amazing experience in every area from start to finish. Britt and Nicole were the most incredible people I have met in my entire life. I wasn’t just another customer, they both cared about me and the goal of refinancing. They both receive an A+ in every category, that includes: knowledge , customer service , communication , caring , and helping a veteran obtaining a loan. I would strongly recommend Veterans United to any veteran, especially Britt and Nicole. They work as a great team and the entire process went smooth and never stressed knowing they “had my back, “ and would help in any way possible. Thank you Veterans United, especially Britt and Nicole. You and your company changed my family’s life for the better in helping us refinance. So happy I chose Veterans United and blessed to cross paths with you both.
I was told that I would get $1,400 back from refinancing only got back $400 so I was misled and unhappy with my agent
Response from Veterans United
Hey Burney,
I’m really sorry to hear this experience left you feeling frustrated and unhappy. I can understand how disappointing it would be if the amount you expected back from your refinance didn’t match what you ultimately received.
Oftentimes with a refinance, borrowers may receive a separate escrow refund from their previous mortgage servicer in addition to the funds associated with the new loan. Even so, I understand how important it is for expectations and details to be communicated clearly throughout the process, and I’m sorry this experience left you feeling misled.
I’d be happy to look into this further and review your experience in more detail. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. If you contact us outside those hours, we’ll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
This team is amazing! From the set up to the close it was a breeze. Thank you so much for all you do! From my family to yours if you are in the market for a new home choose Veterans United Home Loans!!!
Very Professional. Good communications. 2nd time I’ve used them.
Great team.
Travis and his team were great all along! Thank you!
I started last year researching how to refinance my house. I appreciated David because he did not pressure me in the early stages of this refinancing process. I put it off for a few months and I did not get hassled for the delay. I also spoke to Kristy during David's absence and she had such a sweet and gentle voice during my fears of refinancing. I decided than that I did not need to search any further.
Rob must have worked extra hours retyping my multiple loan papers. Thank you for your guidance and support.
Cierra, bless her heart, she was very patient with gathering the "To Do" list of documents and finally sending a very professional Ms. Van to visit me for the signing of the official documents. What a classy group of people that worked tirelessly on my behalf.
Very Professional.
Very helpful, and responses were quick and thorough
This mortgage company is very helpful and supportive since I bought my house from them way back 2017.
The time and attention that both Sheldon Turek and Lisa Williams spent on my cash out refinance went above and beyond my expectations. I could not have asked for more. Lisa worked very hard, obtaining documentation and guiding me through all the requirements, which was no easy task. Sheldon fought for my business. Got me a deal I could not pass on and then delivered as promised. I would highly recommend both Veterans United and Sheldon.
The team that worked with us during our loan process was so helpful and understanding. They made the experience for us non-stressful and they were super friendly, especially Brittany and Gretchen. They are honestly the best.
Joel and Jacob have been with us throughout the whole process of refinancing our loan. They made it easier than it really was. They made every effort to make sure we were ready when it came time to close. Couldn’t ask for a better team.
Thanks to Josh and his team, it was a quick and easy process, it was a great experience working with them.
Always a great experience working with Schandler, and when we decide to move or purchase another property in the very near future we'll want to work with him and the team as the last two experiences have been amazing. Can't recommend the service enough.
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Experience first-hand why 372,651 homeowners give us a perfect score!
Always making time to explain the process
If there is a better group out there, I certainly haven't seen it. Easy to work with from start to finish.
Nick and his team have been fantastic to work with!
They are very professional and get you to the rate what they have promised you.
GREAT TEAM PROFESSIONAL . THE BEST!
Ted suggested the refi ... of his own loan. Saved me $425/mo, just 8 months after the original purchase money mortgage. Yay, Ted!
