Easy pain free process great people . Definitely recommend your services.
Marcus is 100 percent on top of everything I needed.
Mason was great to work with! Totally professional and informative. The whole team was great! There was a lot of paperwork and they got us through the process with ease. I would and will highly recommend them to others. Thanks again for making our financial needs a reality!
Drew C
You sent me an email that says my tax information is ready yet when i go to the website under documents there's nothing there.
Response from Veterans United
Hi Millard,
Thanks for calling this out. I’m sorry for the confusion. Getting a notification that something is ready and then not seeing it in your documents is frustrating.
I’d like to have our Client Advocate team take a look and help make sure you can access what you need. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Sam and his team are the best to work with full stop! I cannot recommend him enough, so honest and helpful. Great mortgage company and even better people!
I work on the other side of the planet, these have bent over backwards to work with and guide me every step of the way. Even when I have up, they worked tirelessly to get it done. Love this team.
I just love the service I have received from the staff from Veterans United
Third time using Veterans United. The make the process easy and seamless.Would always recommend.
Veterans United is the best VA lender I have worked with. Taylor Deppe handled everything from A to Z. No surprises, no excuses - she handled everything quickly and correctly.
Negative Review of Veterans United Home Loans
Veterans United Home Loans is a well-known lender specializing in VA loans, but my experience with them was far from positive. From the outset, the process felt unnecessarily complicated and communication was inconsistent. The loan officers seemed overwhelmed and were slow to respond to my questions, often leaving me waiting days for simple updates or clarification.
One of the most frustrating aspects was the lack of transparency regarding fees and required documentation. I was repeatedly asked to provide the same documents, and each time, new requirements seemed to appear out of nowhere. This not only delayed the process but also made me feel like the company was disorganized and not respectful of my time.
Additionally, the promised closing timeline was not met. Despite assurances that everything was on track, my closing was delayed multiple times with little explanation. This caused a great deal of stress and forced me to make last-minute arrangements, costing me both time and money. It has been almost Two months since closing. I was told over a month ago that I was owed another $1,000. This mortgage company has had terrible customer service from the beginning. Many of the items that should have been coordinated with my loan broker should have been completed by them, but I never heard from them during the whole process. I had to call them, and then they were very vague and unhelpful. I think their people are working on too many projects. Do not expect customer service. Especially after closing, once they get their money, you will not hear from them, even though you have no idea if they followed through. One thing is for sure, they get paid.
Overall, I expected much more from a company that advertises itself as a leader in serving veterans. Based on my experience, I would not recommend Veterans United Home Loans to others seeking a smooth and professional home loan process. Especially if you are a disabled veteran and have a hard time doing what is necessary.
Response from Veterans United
Hi Patrick,
I’m really sorry to hear how difficult this entire process felt for you. What you described around the communication gaps, repeated requests, unclear expectations, and the trouble getting timely updates is not the experience I want anyone to have, especially during something as important as buying a home. You should have felt supported and informed from the start, and I can understand how frustrating it must have been when things felt disorganized and you weren’t getting the clarity you needed.
I’m also sorry to hear how the closing timeline shifted and how you were left making last-minute adjustments because of delays that weren’t clearly explained. That kind of uncertainty is stressful on its own, and the lack of follow-through afterward only added to your frustration. Feeling like you had to chase down answers or wonder whether things were handled correctly after closing isn’t acceptable, and I appreciate you being candid about what this was like from your side.
I’d really like the chance to look into everything you mentioned so we can understand what happened and address your concerns directly. If you’re open to connecting, you can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. I’m here Monday through Friday, 9 a.m. to 5 p.m. Central Time, and I’ll do everything I can to help get you some clarity.
Awesome job
The personnel (Sam and Julie) are wonderful to work with. Their patience, knowledge and explanation made for a smooth process. Exceptional service.
Overall Veterans united was very helpful, professional & outstanding in all there hard work in making our dreams come true with our refinancing of our beautiful home . Thank you
Brie is incredibly awesome and makes the experience great every time
