Thanks a million Veterans United, your #1 in lending, make the whole process so simple and painless. I was at first not sure if my credit would be okay for a Home Loan?, probably would have waited, but thanks to one of the Great Loan Officers, kinda gave me a little pursh, started the loan porcess, and surprised I was more than qualified. All the Staff so helpful and courteous, Websibe easy and simple to navigate, even for an 85 year ole senior Marine, and Army Veteran. I am a happy camper, being a Home Owner again in a very short time and will be on my way moving From Bisbee AZ.To Arkansas. I cannot began to thank everyone on how proud and happy I am to be able to start another new chapter in life at my age, so very Blessed on having Veterans United by my side thru the loan process. Thanks so much for making my dream come true again.
God Bless, Very happy Veterans United Customer, Harold, Bisbee AZ. 11/07/2025 17:49 hours, and counting. Many thanks to everyone for all your great help and guidenance. Hannah, ou made my November very special, feel like I died, and went to heaven, so much happiness and blessings.
The team was great. I appreciated the patients with my bank issues.
My team was absolutely amazing!
I had the best team. They communicated everything in a timely manner and made this experience easier than I thought it would be. Gave me the VIP treatment regardless of my budget.
I felt completely hopeless before Connie ting with Veterans United. Their team made it possible for me and my family to feel hopeful about the process, and ultimately find and buy the home we have always wanted! Thank you all so much!
Everyone was very helpful and attentive. I had no issues at all and appreciated all the help.Thanks
Home buying can be an exciting but stressful time. In our case, we were selling our current home which made it even a bit more of a challenge. But, Tyler and the team at Veterans United really made it as smooth and hassle free as possible. The home buying platform is easy to use and makes document sharing seamless. Would absolutely recommend!
im a first time homeowner and i cant believe how easy and fast taylor and amanda made it for me and my family to have a home
We couldn’t have asked for a better team or experience. Everything was superb
The team went above and beyond to make things happen even while I was being pushy due to time constraints, Shawn and his team came in clutch!
PUT IT OFF WAY TOO LONG FOR SOMETHING Veterans United made so easy...OH MY GOODNESS,, THANK YOU ALL SO MUCH. I went into this scared and confused. Pretty certain I was shooting for Jupiter. YOU ALL MADE IT SO EASY. I was dealing with other issues in my life at same time, but the part with this loan was simple enough to let me keep going. I lost my mother 10 days before closing but this process kept my mind occupied. NOW I am relaxing in a home to totally love.
This was an amazing experience as a first time home buyer!
We would wholeheartedly recommend Veterans United! There are a few I would like to thank individually starting with Dylan Bailey, The one who reached out first. He continued to thrive not just monthly but every other week to make sure everything was going smooth, in not just guiding us in the right direction, But also had a caring and understanding heart during rough patches. He unknowingly gave us hope. He never gave up.
Also, you would like to thank Anthony Perrigo, he was just a perfect addition to the VU team for us. He made the process beyond relaxing and unnerving. Major kudos! His efforts were noticed. We could not have asked for a better team... You didn't just help get a home, you made an imprint on our hearts... Forever thankful!
First, Madison does Not return phone calls. This is very frustrating. I sent in a letter from the mortgage company on my previous home that had in bold black letters, PAID IN FULL. The day before closing, I was asked to DocuSign a statement saying that my current house was paid in full. The closing statement wasn't sent to me until the day before the closing and then we had to wait another 3 days to close. I specifically stated that I had to close on or before October 1, 2025. Your employees and their lack of attention to detail kept this from happening. Also, on September 23, 2025, I sent photos of the water heater line being encased in conduit and the drain line draining to the outside of the house. I was asked about when the repair was going to be done the day before the theoretical closing.I do not appreciate having to resend documents because your employees are negligent in their jobs. I have previously bought and sold 9 houses and 3 pieces of property. I have never received such poor service from a mortgage company.At this point, I would never recommend your company to an enemy, and certainly not to a friend. This is the worst mortgage experience that I have ever had.
Response from Veterans United
Hey Annette,
I’m really sorry to hear about the challenges you faced during your loan process. The stress and frustration you described around communication, document handling, and closing delays aren’t what we want for anyone working with us. You should always feel informed and supported, especially as closing approaches.
Sometimes additional verification is needed right before closing to confirm details or meet loan requirements, but that shouldn’t come at the cost of clear and timely communication. I’m sorry that didn’t happen here.
I’d like my team to take a look more closely into your experience and make sure your feedback is shared with the right teams. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com when you have a moment. Our team is available Monday through Friday, 9 a.m. to 5 p.m. CST.
Brant and his team were so easy to work with and made me feel respected through the whole process of buying my home. I'll certainly bring my business back and recommend Veterans
They work with you 110 percent
Outstanding company!! Everyone who I encountered/ talked with provided excellent service, advise and guidance. I would definitely recommend Veterans United!! Excellent team work!!
